Client Manager Associate, Premier

The Client Manager Associate, Premier will play a key role in strengthening client relationships and driving retention, profitability, and growth within the small-group employee benefits market. Managing a dedicated portfolio of businesses with fewer than 100 enrolled employees, you will partner with brokers, producers, and internal teams to deliver tailored insurance solutions and exceptional client experiences. You will guide renewal strategies, evaluate plan performance, and identify opportunities to expand coverage based on client needs. By combining analytical thinking with consultative relationship management, you will help balance competitive pricing with sustainable business outcomes. Working closely with Sales, Underwriting, Service, and Claims, you will contribute to seamless service delivery and long-term client satisfaction. This remote opportunity is well suited to a proactive, customer-focused professional who enjoys collaboration, negotiation, and developing lasting business partnerships.

• Relationship Management: Demonstrated experience managing client or business-partner relationships, including providing consultation, service, and practical recommendations to external stakeholders.

• Communication Skills: Strong written and verbal communication skills, with the ability to explain renewal decisions, plan alternatives, pricing considerations, and recommendations clearly and persuasively.

• Customer and Sales Orientation: Excellent customer service, consultative selling, negotiation, influencing, and persuasion skills, with a focus on building trust and achieving business objectives.

• Analytical and Mathematical Skills: Strong numerical aptitude and analytical capabilities, including the ability to assess insurance experience, utilization, pricing, and plan design alternatives.

• Insurance Knowledge: Working knowledge of group insurance products, contracts, services, financing methodologies, and underwriting principles.

• Collaboration: Ability to establish productive relationships with clients, brokers, sales partners, underwriting professionals, service teams, and claims specialists.

• Organization and Prioritization: Strong planning and organizational skills, with the ability to manage multiple priorities, adapt to changing business needs, and work independently.

• Accountability and Results: A proactive, client-focused approach and demonstrated commitment to achieving retention, persistency, and growth goals.

• Licensing: Ability to obtain the required industry licenses within 90 days of starting the role and maintain them through continuing education.

• Preferred Education: A bachelor's degree or an equivalent combination of education and relevant professional experience.

• Preferred Industry Experience: Experience in insurance, sales, account management, client management, or another customer-facing business role.

• Preferred Product Knowledge: Familiarity with ancillary group insurance products, including dental, vision, life, accident, disability, statutory benefits, supplemental health, voluntary benefits, and leave management.

• Preferred Growth Experience: Experience identifying cross-selling and upselling opportunities while supporting client retention strategies.

• Preferred Technical Skills: Proficiency in Microsoft Outlook, Excel, Word, and PowerPoint. Experience with Salesforce, GCRS, Siebel, CPS, Phoenix, Business Objects, or comparable CRM and reporting platforms is an advantage.

• Location and Work Authorization: Candidates must be legally authorized to work in the United States without requiring current or future employment-based visa sponsorship. The preferred location is the Dallas–Fort Worth, Texas area, and minimal travel may be required depending on business needs.