~20d ago

Clinical Partnership Manager

Remotemid

SalesAccount Manager

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Quick Summary

Key Responsibilities

There is a primary focus on larger accounts with secondary focus on smaller accounts as needed - all with a focus on the needs of the provider. Partner with and assist the Sr. Director,

Technical Tools

SalesAccount Manager

Mindoula’s teams of case and care managers, supported by technology including a mobile engagement app, proprietary psychometrics, and predictive analytics, are the key to its success. Mindoula expects to expand rapidly across multiple business lines in multiple states and is seeking an experienced professional for its Clinical Program Manager role within the Collaborative Care Program.

Responsibilities

~2 min read

→There is a primary focus on larger accounts with secondary focus on smaller accounts as needed - all with a focus on the needs of the provider.
→Partner with and assist the Sr. Director, Physician Activation and Partner Success to ensure seamless post-implementation provider satisfaction with the Collaborative Care Program - from initial provider training and education sessions through ongoing referral growth
→Develop and manage a cadence/schedule of regular meetings (with assigned accounts) to review enrollment, growth opportunities, concerns, and achievements with the ultimate goal of increasing referral volume, provider/practice satisfaction, and continued utilization of Mindoula services
→Regularly communicate and meet with accounts, providers, and practice staff to understand the needs of the practice and recommend strategies to most effectively achieve referral growth and program satisfaction; virtual and in person travel meetings are expected
→Create and review referral performance reports to with accounts/practices in territory
→Track account/practice engagement and referral trends and intervene with specific physicians when referral slippage occurs
→Identify potential challenges/concerns to ongoing referral activity and develop contingency plans
→Monitor industry changes and account developments and anticipate related challenges for CCP referrals. Create mitigation plans as necessary to achieve goals
→Manage clinical concerns collaboratively with Mindoula clinical operational colleagues, as appropriate, and act as a liaison between ClinOps and referring providers to escalate concerns as needed
→Support the referral process as needed by communicating with providers that initial referral(s) have been received
→Provide initial and ongoing re-education to referring providers regarding appropriate patients for CCP and how to submit referrals

Bachelor’s Degree in healthcare related field or business required
Three or more years of experience working in a sales or account management role with strong preference for candidates with prior experience working with providers in healthcare, preferably generating provider referrals for service
Success in a 50% travel role
Project management experience or experience implementing new partnerships.

Experience with presenting company products both in person and virtually
Experience selling to accounts a healthcare service
Proven outcomes of growing accounts
Proficient in Microsoft Word, Google Suite (calendar, docs, sheets, slides etc.), Excel, and PowerPoint
Start-up and behavioral health experience a plus

Ability to develop and maintain strategic partnerships with key accounts promoting engagement of Mindoula’s services.
Experience with providing customer service in a proactive manner that solves problems before they arise.
Ability to understand healthcare trends and market trends to proactively suggest changes to programs.
Flexible; Proven ability to adapt to change in a high-growth organization
Demonstrated ability to create and review data and analytics to measure account performance
Comfortable creating and delivering both virtual and in-person presentations
Ability to be professional while representing Mindoula’s mission to key accounts