The Director, Channel Partner will lead the development and expansion of an indirect sales ecosystem within the payments, fintech, and merchant services industries. This strategic leadership role focuses on recruiting, onboarding, and growing partnerships with software providers, value-added resellers, payment integration partners, and independent sales organizations. You will drive revenue growth by building scalable partner programs, strengthening commercial relationships, and expanding access to innovative payment acceptance solutions. Working closely with sales, product, engineering, underwriting, and risk teams, you will ensure seamless integrations and efficient merchant onboarding. The role combines commercial strategy, technical collaboration, and relationship management in a fast-evolving B2B payments environment. You will also build and mentor a high-performing partner channel team while driving measurable improvements in processing volume, partner retention, and revenue growth.
Channel Strategy and Growth: Develop and execute a comprehensive partner channel strategy targeting Independent Software Vendors (ISVs), value-added resellers (VARs), fintech companies, software integration partners, and Independent Sales Organizations (ISOs) across industries such as manufacturing, construction, B2B commerce, e-commerce, and nonprofit organizations.
Partner Recruitment and Onboarding: Identify, recruit, and onboard strategic partners capable of reselling or embedding payment gateway, virtual terminal, and API-based payment acceptance solutions. Establish repeatable recruitment and onboarding processes that support sustainable channel expansion.
Strategic Partner Relationship Management: Own relationships with key ISV and ISO partners, serving as the primary point of contact for commercial agreements, residual and revenue-sharing structures, deal registration, and collaborative sales initiatives.
Partner Enablement and Training: Design and implement partner enablement programs covering payment technologies, PCI compliance, EMV chip-and-PIN, tokenization, Level 2 and Level 3 processing, ACH payments, recurring billing, and other relevant payment capabilities. Equip partners with the knowledge and resources needed to successfully sell and implement payment solutions.
Technical Integration and Cross-Functional Collaboration: Work closely with product and engineering teams to support API and gateway integrations, including hosted payment pages, virtual terminals, mobile and point-of-sale solutions, and recurring billing functionality. Ensure partners can effectively implement and maintain integrated payment solutions.
Performance Monitoring and Revenue Optimization: Define and track channel performance indicators, including partner-sourced merchant volume, onboarding and activation rates, total payment volume (TPV), partner-driven revenue, merchant attrition, and chargeback rates. Use performance data to identify growth opportunities and improve channel effectiveness.
Commercial Negotiations and Agreements: Negotiate reseller contracts, revenue-sharing and residual agreements, interchange-plus pricing structures, and marketing development fund allocations. Ensure commercial arrangements support partner profitability and business objectives.
Merchant Onboarding and Risk Coordination: Collaborate with underwriting and risk teams to streamline merchant onboarding, Know Your Customer (KYC) and Know Your Business (KYB) verification, and compliance requirements for partner-referred accounts.
Industry Representation: Represent the organization at industry events, partner meetings, and payments and fintech conferences to strengthen relationships, increase market visibility, and identify new business opportunities.
Team Leadership and Development: Build, lead, and mentor a partner channel team as the program expands. Establish clear objectives, performance expectations, and development plans to support a high-performing partnership organization.