Sales BDC Coordinator

As a Sales BDC Coordinator , your job is vital in managing our digital business prospects. Your job is to nurture our inbound prospects by guiding them through a simple needs analysis exercise using the DARCARS Approach to Sales. This involves providing dealership and product information, answering their questions, and linking them with a responsive in-store sales manager who will further navigate their path to purchase. As an Internet Representative, you must ensure timely follow-up and provide an exceptional experience with every interaction.

• Pull inquiries from our Customer Relationship Management system (CRM) Respond to inquiries via phone, text, chat, or email based on potential customer's expressed preference 
• Serve as the first-level expert on our products and services, the purchase process, and the DARCARS brand 
• Convert inquiries to dealership visits; set appointments for test drive and further selection/purchase support 
• Adhere to customer communication scripts
• Ensure 100% of contact activity, by recording customer information in the CRM in real time Develop/maintain relationships with related store personnel
• Meet, or exceed, individual performance objectives e.g. response time, conversions etc. 
• Must be at least eighteen years of age

• You are computer savvy with a full working knowledge of Microsoft Office Suite 
• You are a quick-study, able to absorb substantive product and service information 
• You have exceptional listening, verbal, and written communication skills 
• You are able to work weekends and holidays
• You have demonstrated a commitment to process improvement, innovation, and excellence
• You are persistent and eager to learn new things and share new ideas in a collaborative, team environment