Principal Client Advisor - Tech (United States)

Karat is transforming organizations around the world. We provide a powerful system for technical leaders at companies like PayPal, Atlassian, and Citi who want to take control of how they hire top engineers, elevate their teams and contractors, and stay ahead. At the core of Karat’s system are live, expert-led interviews, analytics designed to give leaders maximum visibility, and the most robust interview performance dataset in the world.

Our Sales team is committed to maximizing the value and impact of Karat's solution within our most significant enterprise partnerships, working closely with engineering and recruiting leaders to drive transformational hiring outcomes. Through strategic consultation and data-driven insights, we guide organizations through complex change management initiatives that deliver measurable business value and program growth.

As a Principal Client Advisor, you will support customers through their entire customer lifecycle by delivering hiring and analytical expertise that allows them to transform their hiring processes into a competitive advantage. In keeping a close relationship with your book of business, you will be responsible for the continued expansion of their accounts.

• Serve as the strategic advisor for the Company's most sophisticated enterprise clients, managing complex, multi-stakeholder relationships and delivering high-impact solutions that drive transformational outcomes.
• Lead strategic growth initiatives for a portfolio of high-value enterprise accounts, consistently driving exceptional YOY revenue growth through renewals and expansions.
• Cultivate executive-level relationships across your portfolio of enterprise clients, positioning the Company's solutions to address complex organizational challenges and achieve measurable business impact.
• Analyze various performance data sets and metrics, continuously providing insights that ensure clients make informed decisions throughout their Company partnership.
• Work closely with other GTM teams to develop and execute account strategies that maximize opportunities for growth within the client account.
• Act as the client's voice within the Company, representing their feedback and needs to relevant teams, such as product, marketing, solutions, and customer experience.
• Partner with senior stakeholders across divisions to drive organizational change management, building consensus on hiring process improvements and establishing shared goals, success metrics, and accountability frameworks.

• 10+ years of strategic or technical account management for enterprise-sized clients or management consulting experience
• Success in fast-paced, high-growth, and quick-change environments preferred
• Proven track record managing complex, multi-stakeholder relationships at Fortune 500 or similarly large enterprise organizations
• Experience driving upsell/expansion revenue while maintaining high retention rates in a B2B SaaS environment
• Strong consulting background or demonstrated ability to influence C-level stakeholders and drive organizational change (technical leaders a strong plus)
• History of managing large-scale technology implementations or transformation projects
• Deep expertise in building business cases and ROI analyses to justify program expansions
• Strong understanding of technical recruiting, engineering operations, or related domains that impact senior technology leaders
• Experience using modern sales tech stack (Salesforce, Sales Engagement Platforms, LinkedIn Sales Navigator)

By applying for a position, you consent to the processing of your personal data in accordance with Karat’s Employee and Contractor Privacy Notice found here.

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at Karat.

We value a diverse workforce: people of color, womxn, and LGBTQIA+ individuals are strongly encouraged to apply.

If you have a disability or special need that requires accommodation, please let us know at accommodation@karat.com.