Global Account Manager

Ketryx is looking for a strategic, relationship-driven Global Account Manager to own and grow our most important enterprise relationships — the MedTech and life sciences leaders who already trust Ketryx to ship safer software faster. You'll be the primary point of contact for a portfolio of our largest global accounts, responsible for retention, expansion, and turning early wins into long-term, multi-year partnerships.

This isn't a support role — it's commercial ownership. You'll build multi-threaded relationships across regulatory, quality, and engineering stakeholders, identify expansion opportunities as customers roll Ketryx out to new teams and product lines, and partner closely with Delivery & Success, Support, and Product to make sure every account is realizing real value. You'll be the voice of the customer internally and the voice of Ketryx externally — across time zones, business units, and geographies.

• A mission with impact — where deepening a customer relationship directly means more patients reached by safer products, faster
• Ownership of a portfolio of the world's most sophisticated MedTech and life sciences organizations
• A seat at the table shaping how a growth-stage startup builds its account management function from the ground up
• A product customers already trust — you're growing proven relationships, not creating demand from scratch
• Mentorship and growth from experienced GTM leaders who invest in your long-term development

• →Own expansion outcomes across a portfolio of global enterprise accounts, with net revenue retention as a core metric
• →Build and maintain multi-threaded relationships with economic buyers, quality/regulatory stakeholders, and end users across each account
• →Identify and run expansion opportunities as customers extend Ketryx to new teams, business units, or product lines
• →Partner closely with Delivery & Success and Support to ensure accounts are realizing value and any risk is surfaced early
• →Develop and maintain account plans that map stakeholders, whitespace, and renewal timelines
• →Represent the voice of the customer internally, working cross-functionally with Product and Engineering on roadmap input
• →Navigate the complexity of global, multi-region accounts — different buying committees, budget cycles, and regulatory contexts
• →Ramp quickly, learn fast, and adapt to the pace and ambiguity of a high-growth startup

• 8+ years of B2B SaaS sales experience, with a consistent track record of exceeding quotas of $2M+
• Proven track record managing and growing complex, multi-stakeholder enterprise accounts
• Ability to grasp extremely complex technical and regulatory concepts quickly
• Strong written and verbal communication, presentation, and interpersonal skills, with the ability to engage senior decision makers
• A results-oriented mindset with a track record of meeting or exceeding retention/expansion targets
• Strong organizational skills and habits — comfortable owning a portfolio of accounts across regions and time zones
• A proactive mindset, eager and open to learn and grow in a fast-paced, startup environment
• Passion for healthcare technology and the ability to connect with leaders in the medical device industry

• Previous experience in a startup environment strongly preferred
• Background in Engineering, Life Sciences, or other regulated industry
• Experience managing global or multinational enterprise accounts across multiple regions
• Familiarity with IEC 62304, ISO 14971, FDA 21 CFR Part 11, or other regulated software/quality standards

Keywords: account management, customer success, renewals, expansion, global accounts, enterprise, client success, MedTech, SaaS, Boston, Cambridge, Kendall Square