Senior Service Sales Engineer

Certified as a Top Employer; KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency putting our people first and creating a workplace that nurtures collaboration, diversity, growth and wellbeing. 

• Proactively develops and creates customer relationships in his/her area of responsibility.
• Is accountable for developing KONE position in his/her customer base or market area.
• Creates and communicates leads and sales opportunities for entire KONE sales team (e.g. cross-selling).
• Ensures customer satisfaction and solves complaints with the rest of KONE team.
• Documents the customer and contact information, maintains customer data.

• Proactively generates opportunities from outside current customer base,
• Handles RFQs
•  Is accountable for leads, opportunities, orders and contracts to meet the sales budget and pricing targets
•  Is accountable for finding customer needs and that KONE’s solution matches with the needs
•  Is responsible for pricing using the approved tendering tools, and for optimizing prices and discounts within his/her authority
• Validates that the contents of the contract are in line with the negotiation process outcome
•  Maintains full information of opportunities, tasks and visits (sales funnel management)
•  Responsible for timely and accurate reporting in CRM
•  Responsible for gathering relevant information about market and competitors from the field.
• Supports the finance function in money collection.
•  Drives execution of her/his individual sales plan.

• Bachelor’s degree in engineering. 
• 7-10 years of direct sales experience in vertical transportation business is preferred with a solution-selling approach. 
• Good understanding of the Service / Maintenance business.
• Highly motivated, goal-oriented, diligent, organized self-starter with an orientation towards a high level of customer service.
• Passion for sales, with a proven track record and a strong customer focus.
• CRM experience is a plus.
• Fluency in English is a must & Arabic communication skill.

What do we offer?

• Great dynamic team promoting a collaborative environment.
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work.
• Comprehensive learning and development programs covering a wide range of professional skills.
• Engaging job with position description and clear targets.
• Regular feedback through performance discussions.
• Opportunities for individual development.
• Mentoring and coaching programs.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

At KONE, we believe in fair and competitive pay that recognizes performance and supports employee engagement. Our approach covers a comprehensive total rewards package, including both financial and non-financial benefits. We are committed to fostering a culture of fairness, respect, equity, diversity, and inclusion.

Read more on https://kone.com/global/en/careers.html