Operations and Business Development Manager

We are looking for an Operations and Business Development Manager who will effectively manage the operational processes of our company, which operates in the field of Experience Intelligence Systems, while also taking an active role in acquiring new clients and projects.

• →Manage the day-to-day operations of Experience Intelligence System projects and monitor operational efficiency,
• →Regularly track operational teams’ performance, quality, and target achievement rates,
• →Work closely with team leaders and relevant departments to improve operational processes,
• →Develop and implement actions aimed at improving customer experience, satisfaction, and service quality,
• →Maintain and strengthen sustainable relationships with existing clients and projects,
• →Identify and develop new client and project opportunities in line with the company’s growth objectives,
• →Proactively engage with potential clients, conduct meetings, and perform needs assessments,
• →Manage and follow up on proposal preparation, pricing, contract negotiation, and project implementation processes,
• →Conduct market and competitor analyses to support sales and business development activities,
• →Contribute to the growth and development of the company’s corporate client portfolio,
• →Identify procurement needs and manage supplier research, quotation collection, and price comparison processes,
• →Manage commercial negotiations with suppliers,
• →Monitor operational costs and develop initiatives to improve cost efficiency and profitability,
• →Prepare regular reports on operational, sales, and financial performance and present them to senior management.

• Native-level proficiency in Georgian,
• Advanced proficiency in English, with the ability to use it effectively in a professional business environment,
• Bachelor’s degree preferred,
• Minimum 5 years of professional experience in operations, sales, business development, or account management,
• Proven experience working directly with global/international clients,
• Experience in operations management, preferably within Experience Intelligence Systems, customer experience, BPO, or similar service industries,
• Experience in sales, business development, and/or corporate account management,
• Proven ability to actively contribute to new client acquisition and project development,
• Knowledge of proposal preparation, pricing, and contract management processes,
• Strong team management and leadership skills,
• Strong analytical thinking, problem-solving, and decision-making capabilities,
• Excellent negotiation, communication, and influencing skills,
• Customer- and results-oriented mindset,
• Ability to manage and monitor budgets, costs, and performance metrics,
• Proficiency in MS Office applications, particularly Excel and PowerPoint,
• Strong reporting and presentation skills,
• Ability to thrive in a fast-paced and dynamic working environment,
• Willingness and ability to work on-site from the office.

The successful candidate will be expected not only to manage and optimize existing operations but also to directly contribute to winning new projects, expanding the company’s client portfolio, and increasing operational profitability.