Sales and Business Development Manager

We are looking for a Sales and Business Development Manager who will play a key role in driving business growth, acquiring new clients and projects, and expanding our corporate client portfolio in the field of Experience Intelligence Systems.

The successful candidate will be responsible for identifying new business opportunities, building strong relationships with prospective and existing clients, and managing the end-to-end sales and business development process.

Key Responsibilities

• Identify and develop new client and project opportunities in line with the company’s growth objectives,
• Proactively engage with potential clients, generate leads, conduct meetings, and perform needs assessments,
• Develop and execute sales and business development strategies to support revenue growth,
• Build, maintain, and strengthen long-term relationships with existing and prospective clients,
• Manage the end-to-end sales cycle, from lead generation and initial client engagement through proposal preparation, pricing, negotiation, and contract finalization,
• Prepare compelling commercial proposals and presentations tailored to client needs,
• Conduct market research and competitor analyses to identify new business opportunities and market trends,
• Develop strategies to expand the company’s presence in target markets and industries,
• Contribute to the growth and development of the company’s corporate client portfolio,
• Identify cross-selling and upselling opportunities within existing client accounts,
• Collaborate with relevant internal teams to develop client-focused solutions and commercial offerings,
• Represent the company in client meetings, business events, and other relevant networking opportunities,
• Track sales activities, opportunities, pipeline, and conversion rates,
• Prepare regular sales and business development reports and present results, forecasts, and growth opportunities to senior management.

Qualifications

• Native-level proficiency in Georgian,
• Advanced proficiency in English, with the ability to use it effectively in a professional business environment,
• Bachelor’s degree preferred,
• Minimum 5 years of professional experience in sales, business development, corporate account management, or a similar commercial role,
• Proven experience working directly with global/international clients,
• Strong experience in sales, business development, and/or corporate account management,
• Proven track record of new client acquisition and business growth,
• Experience in Experience Intelligence Systems, customer experience, BPO, technology, or similar service industries is preferred,
• Strong knowledge of lead generation, proposal preparation, pricing, negotiation, and contract management processes,
• Ability to identify and develop new market and business opportunities,
• Strong commercial awareness and results-oriented mindset,
• Excellent negotiation, communication, presentation, and influencing skills,
• Strong relationship-building and stakeholder management capabilities,
• Strong analytical thinking, problem-solving, and decision-making skills,
• Ability to manage sales pipelines, targets, and performance metrics,
• Proficiency in MS Office applications, particularly Excel and PowerPoint,
• Strong reporting and presentation skills,
• Ability to thrive in a fast-paced and dynamic working environment,
• Willingness and ability to work on-site from the office.

Key Objectives of the Role

The successful candidate will be expected to directly contribute to the company’s growth by acquiring new clients, winning new projects, expanding the corporate client portfolio, and increasing sales revenue.

The role will focus on developing new business opportunities, strengthening client relationships, expanding the company’s market presence, and building a sustainable sales pipeline that supports long-term business growth.