About Magic Magic is a leading modern outsourcing platform that connects SMBs to high-quality remote workers, from SDRs to virtual assistants and more.
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About Magic
Magic is a leading modern outsourcing platform that connects SMBs to high-quality remote workers, from SDRs to virtual assistants and more. With roots in Silicon Valley and backing from top venture capitalists, our workers are supercharged with a combination of the latest AI technology and training. We came out of Y Combinator in 2015, have grown to 1,000+ remote workers, and are backed by Sequoia Capital with over $30M in funding.
Let's get this straight from the jump: as an Account Lead, you're in-house Magic - not a VA placed with a client. You lead and coach the EAs matched to our clients, and you make sure both sides of that partnership actually work.
That's a different job than "manager." You're not stacking direct reports - you're owning the whole partnership: the client relationship and the humans delivering on it. Part account lead, part coach, zero script.
Your EAs aren't people who report to you. They're people you lead through trust, because that's the only kind of authority that actually holds up at 2am on a client call.
When your team excels, clients stay. When clients stay, Magic grows. If you want ownership - real ownership, not a title - keep reading.
What Winning Looks Like
You run 15–20 EAs with strong client satisfaction and low escalations - consistently, not occasionally
You catch the problem before the client does
You build development plans that actually get followed through, not filed away
You have the hard conversation on time, every time - no stalling
You take feedback, apply it, and don't make your manager repeat themselves
Our Hiring Process
Application + Pre-Qualifying Assessment → Interview with Talent Team (45 min) → 24-Hour Reflection Period → Final Interview with Operations Team → Background Check → Job Offer → 3-Week Training Program
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