Ecommerce Account Manager

Manhead is a full-service, music-focused merchandising company serving artists and entertainers across genres and platforms. With offices in Nashville, Los Angeles, New York City, and London, our mission is to deliver exceptional creative, strategic, and sales solutions for our clients through a future-forward, fan-first approach.

The Ecommerce Account Manager oversees the day-to-day management and performance of a roster of 10+ official artist stores. This person executes product launches and campaigns, optimizes storefronts and customer experiences, and identifies opportunities to drive traffic, sales, and fan engagement.

This role requires a highly organized, proactive professional who can independently manage a portfolio of ecommerce stores while balancing day-to-day execution with strategic planning. The ideal candidate develops and executes successful activations around artist milestones, identifies creative opportunities to drive sales and fan engagement, and adapts quickly to shifting priorities and deadlines.

Reporting to the Director of Ecommerce, this person works closely with Brand Management, Ecommerce Operations, Customer Support, and Marketing, while coordinating with Production, Tour, and third-party technology providers.

• Manage 10+ Shopify stores, ensuring accuracy, functionality, high performance, aesthetic appeal, and a positive customer experience.
• Plan and execute launches, campaigns, and promotions around artist milestones, exclusive drops, seasonal opportunities, and evergreen collections.
• Maintain complete, accurate product listings, including descriptions, images, pricing, variants, metadata, tags, categories, and SEO content. Merchandise storefronts and collections to support campaigns and discovery.
• Manage store builds, launches, redesigns, enhancements, and shutdowns with Ecommerce Operations and technology providers.
• Use workflow management tools like Monday.com to track timelines, assets, and project status; communicate risks and keep execution on schedule.
• Coordinate with artist management, record labels, and Brand Managers to confirm launch plans, timelines, and marketing support.
• Place purchase orders with Production and coordinate inventory readiness with Ecommerce Operations to meet launch schedules and customer commitments.

• Proactively pitch merch assortments, activations, and promotions to Brand Managers; coordinate follow-through with clients and internal teams.
• Optimize store design, theme, user experience, merchandising, navigation, content, upsells, third-party sales channels, and fan data capture.
• Collaborate with the Marketing team on email, SMS, social, and paid media campaigns, using data to guide targeting, messaging, timing, and promotions.
• Analyze sales, traffic, conversion, customer behavior, and product performance; deliver actionable insights through internal and client-facing reports and regular sales updates.
• Monitor inventory and sell-through; recommend timely replenishment of best-sellers and clearance of stale stock.
• Work with Customer Support and Ecommerce Operations to resolve recurring issues and improve the customer experience.

• Strong understanding of ecommerce merchandising, store operations, inventory management, and customer journey.
• Ability to interpret sales data and analytics, identify meaningful trends, and recommend practical actions.
• Working knowledge of digital marketing best practices, including email, SMS, SEO, organic social, and paid media.
• Strong organization, attention to detail, and the ability to prioritize competing projects and deadlines across multiple accounts.
• Clear, professional written and verbal communication, including experience coordinating with clients and cross-functional teams.
• Proactive problem-solving, sound judgment, and consistent follow-through.
• An eye for effective design and merchandising, with an understanding of music culture and fan communities.
• Comfortable working in a hybrid business environment, with a core team based in Nashville TN, but key colleagues and leaders who are remote.
• Experience with Shopify required.
• Experience with email and SMS platforms such as Klaviyo, Postscript, Attentive, Laylo, Hive, Rivet, or similar preferred.
• Experience with workflow management tools like Monday.com, Asana, or Trello strongly preferred.