Strategy & Commercial Manager

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

This is a unique opportunity to shape Monzo’s international expansion and play a key role in launching and scaling our next generation of markets.

Sitting at the intersection of strategy, commercial and execution, you’ll help us understand what it takes to win in each market - from identifying the biggest opportunities and understanding customer needs, to shaping our local proposition, building the commercial case and making launch happen.

As a Strategy & Commercial Manager, you'll work closely with the Spain GM and country team, acting as a strategic and commercial thought partner. You'll take ownership of complex, ambiguous business problems, from identifying opportunities and understanding market dynamics to building commercial cases, shaping recommendations and helping turn decisions into action.

You'll bring together insights and expertise from Product, Data, Research, Finance, Marketing, Operations and other teams to build a holistic view of the business, identify what matters most and help us succeed in Spain.

We're looking for someone with strong commercial judgement, structured problem-solving skills and a bias for action, someone who thrives on ownership, enjoys connecting the dots and is excited by the challenge of building a new market in a fast-moving, highly regulated environment

• Own the end-to-end view of country performance. Track the performance of the full customer journey, from acquisition, sign-up and activation to engagement, satisfaction, incidents, retention and profitability, across both Personal and Business Banking
• Build market and competitor intelligence. Develop a deep understanding of the Spanish banking landscape, including competitor propositions, pricing, incentives, customer trends and relevant regulatory developments. Translate external market movements into commercial insights, opportunities and recommendations for Monzo's positioning and growth.
• Build data-driven commercial business cases. Leading commercial assessments of opportunities, partnerships, incentives and strategic initiatives, bringing together financial, customer and market inputs to support investment and prioritisation decisions.
• Anticipate risks, incidents and second-order effects. Identify issues early, understand root causes and assess how they could affect customers and the business over time.
• Act as a strategic and commercial partner to the Spain GM and country team. Bring together the latest performance insights, market intelligence and recommendations to support key decisions, strategic discussions and stakeholder engagement. Help structure and coordinate cross-functional initiatives, ensuring the right questions are answered and decisions translate into action.

• You have experience in management consulting, investment banking, commercial strategy, business operations or financial services, ideally with exposure to high-growth or international businesses.
• You're highly analytical and commercially minded, with strong problem-solving, financial modelling and data analysis skills. You can translate complex information into practical commercial recommendations.
• You're comfortable taking ownership of ambiguous problems, independently structuring questions, identifying what matters and driving work from initial analysis through to clear decisions and action.
• You have strong commercial judgement and can connect customer needs, market dynamics, business performance and financial outcomes to identify opportunities and make informed trade-offs.
• You're an excellent communicator and collaborative business partner, comfortable influencing senior stakeholders and working across functions.
• You have a strong understanding of banking products, payments, local banking infrastructure and the economics of financial services, ideally within Spain or the wider European market.
• You're proactive, curious and comfortable working in a fast-moving environment, balancing strategic thinking with hands-on execution.
• You're humble, quick to learn and excited by the opportunity to help build and scale Monzo in a new market.

Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that's listed just yet. Drop us your application, we’d love to hear from you!

💰 A salary range of €75,000 - €95,000 ➕Incentive Awards tied to your performance.

📍This role will have a hybrid working model, based in our Madrid office 2 - 3 days a week.

⏰ We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.

📚 €1,200 learning budget each year to use on books, training courses and conferences.

💛 Wellbeing benefits: financial education, women’s and men’s health support, mental health benefits, including coaching and counselling

➕ Plus lots more!

• An introductory call with a member of the Monzo Recruitment team
• An initial call with the hiring manager
• A series of role specific, behavioural & leadership principles interviews

This process should take around 3-4 weeks - your schedule is really important to us, so we promise to be as flexible as possible! 

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out. 

If you're successful in applying for this role, we'll work with you to find a start date. In some cases, there might be a delay in when you can be released from your current role so that we can make sure things continue to run smoothly. We’ll be sure to communicate this with you and keep you updated.

#LI-ÉS1

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2026 Diversity and Inclusion Report and 2025 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊