Client Care Representative (Toyota)

An Automotive Client Care Representative, also known as Business Development Representative, is responsible for handling inbound and outbound customer communications, fostering customer relationships, and driving dealership growth by generating leads and setting appointments. This role is integral to enhancing customer satisfaction, increasing sales, and improving service department efficiency. The Client Care Representative works closely with sales and service departments to ensure a seamless customer experience and maximize dealership profitability.

1. →Lead Generation and Management:

• →Handle inbound and outbound calls, emails, and text inquiries related to vehicle sales and services.
• →Qualify leads by gathering relevant customer information and determining their needs.
• →Generate new business opportunities by following up on web inquiries, social media interactions, and previous customer interactions.

• Communication Skills: Excellent verbal and written communication skills, with a professional and friendly phone manner.
• Customer-Focused: A strong customer service orientation and ability to build relationships.
• Organization: Ability to manage multiple tasks and prioritize effectively.
• Technological Proficiency: Experience using CRM systems and other dealership software, with basic computer skills.
• Selling skills: Knowledge of sales techniques and ability to handle objections, upsell, and promote dealership offerings.
• Attention to Detail: Meticulous in maintaining records and following up on customer needs.
• Team Player: Ability to work well with others in a fast-paced environment.

• High school diploma or equivalent required; some college education preferred.
• Experience in the automotive industry or a similar customer-facing role is an advantage.
• Prior experience in sales, marketing, or customer service roles is highly preferred.