Solutions Engineer Intern

Remoteentry

SalesSales Engineer

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Quick Summary

Overview

Location: Remote (Canada) or (U.S.) Schedule: Monday–Friday, 35 hours per week, with shifts scheduled between 8:00 am and 8:00 pm EST Duration: 6-month, part-time internship (December 1,

Technical Tools

SalesSales Engineer

Responsibilities

~1 min read

→Currently pursuing a degree in Information Technology, Information Systems, Computer Science, or a related field, or equivalent hands-on technical experience
→Curiosity about how systems work and comfort asking questions when something is unclear
→Strong attention to detail, with the ability to follow written technical procedures carefully and notice when a step does not match what you see
→Clear, concise written communication for both customer-facing replies and internal notes
→Strong organizational skills and the ability to manage a steady queue of tickets accurately

Nice to Have

~1 min read

Experience with a ticketing or CRM tool such as HubSpot, Zendesk, or Salesforce
Basic knowledge of VoIP, phone systems, or SMS messaging
Experience using AI assistants such as Claude or ChatGPT for research or troubleshooting
An interest in the automotive industry

Assigned tickets are handled accurately and consistently, following the documented procedures
Customer updates are clear, timely, and sent using the approved templates
Issues outside the documented procedures are escalated with useful troubleshooting notes and findings
Tickets are categorized correctly, supporting accurate reporting on support volume and trends
Gaps in existing procedures are identified and useful documentation improvements are drafted for review

A dedicated Support Engineer buddy who reviews your work during your first 30 days
A structured 90-day ramp: you’ll start with user management and password resets, then add caller ID, CNAM, and system health alerts as you gain confidence
Detailed, step-by-step procedures for every ticket type you’ll own
A clear escalation path for anything outside a documented procedure. You’re never left guessing