Senior Account Manager

• Strong track record in account management within a creative agency, in-house studio, or content production environment, ideally with experience working on-site or embedded directly with a client.

• Proven ability to build and manage client relationships at a senior marketing level — commercially astute, proactive, and trusted.

• Experience establishing or significantly improving client services processes, from brief intake and triage through to workflow management and escalation frameworks.

• Skilled at working across multiple internal teams, translating client needs into clear, actionable briefs and ensuring the right capability is applied to every project.

• Strong project management sensibility — able to hold the big picture and the detail simultaneously, and to partner effectively with a dedicated Project Manager.

• Clear communicator who influences stakeholders at all levels, manages expectations with honesty, and represents the studio with credibility and calm.

• Experience tracking scope and managing the commercial implications of changes to briefs, timelines, or deliverables.

• A continuous improvement mindset — always looking for smarter ways to run an account, structure a brief, or improve how teams collaborate.

• Experience in an FMCG, beverage, or consumer brand environment is a strong advantage.

• Proficiency with project management and workflow platforms such as Monday.com, Smartsheet, Asana, or similar.

• Familiarity with creative production workflows and in-house studio operations.

• Skilled at building polished, client-ready presentations (PowerPoint or equivalent), translating complex information into clear, compelling visual narratives.

• Proficiency with Gen AI tools relevant to account management and client services, using these to improve briefing quality, reporting efficiency, and workflow clarity.

• Agentic approach to problem-solving: able to break complex account challenges into manageable components, identify the best path forward, and execute with confidence.

• Ability to critically evaluate AI outputs and apply sound human judgement before acting on them.

• Proven ability to build strong, trusted relationships across Client's marketing function, understanding their business priorities and translating these into clear studio direction.

• Experienced in managing escalations — handling sensitive conversations with professionalism and care.

• Skilled at representing the studio's capabilities, capacity, and ways of working to client stakeholders at all levels.

Req ID: 18742

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