Receptionist

United States·AlbuquerqueFull-Timemid

OtherReceptionistAdministrative & OfficeAdministration & Office Support

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Quick Summary

Overview

Join a Team That's Fighting for New Mexico Parnall Law Firm isn't just one of New Mexico's largest personal injury firms — we're a team of passionate people dedicated to standing up for our clients when they need it most. And we want you to be the first face they see.

Requirements Summary

High school diploma or equivalentSome office or customer service experience (preferred, not required)A friendly, positive attitude and professional presenceReliable, punctual, and comfortable working on-site full-timeAbility to pass a background…

Technical Tools

OtherReceptionistAdministrative & OfficeAdministration & Office Support

Join a Team That's Fighting for New Mexico

What We Offer

~3 min read

High school diploma or equivalent
Some office or customer service experience (preferred, not required)
A friendly, positive attitude and professional presence
Reliable, punctual, and comfortable working on-site full-time
Ability to pass a background check
A track record of consistency and commitment in previous roles is a plus

What You'll Do
As the first point of contact for our clients, you'll play a vital role in setting the tone for their experience with our firm. You'll greet visitors, answer incoming calls, manage the flow of our front desk, and support our team in delivering the exceptional service Parnall Law is known for.

MISSION STATEMENT

To make the best first, continued, and lasting impression on clients and all visitors and callers, including lawyers, doctors and others by warmly and compassionately greeting them and making them feel welcome and comfortable, in order to create raving fan clients, and help the business and law practice grow and thrive.

RESULTS / OUTCOMES (What you must get done.)

✓Attendance at firm huddle every Monday at 8:00 am

✓Attendance at mini huddles with Lead Tuesday through Friday at 8:00 am

✓Answer phones by the second ring and direct caller to the person who can help them – or if unavailable, help them.

✓Greet people at the door and offer them beverages/try to make them comfortable

✓Prepare Daily Intake paperwork

✓Scan, name and upload all mail, hand-deliveries, and faxes to SmartAdvocate or the admin files daily

✓Process all office emails daily, including VineSigns, Alert, TRD, voicemails and any others that are automatically forwarded to the office email address.

✓Rename all incoming MMS photos on a monthly basis

✓Direct calls to the right person with as much efficiency and diplomacy as possible.

✓Weed out unwanted callers.

✓Provide prompt and courteous service for every caller and visitor.

✓Become familiar with clients and callers to help document the case and handle client issues that arise, whether the CM or paralegal can help or not at that moment.

✓Posting all messages in SmartAdvocate promptly and accurately.

✓Helping the Case Managers/Paralegals with data entry and other office tasks when not receiving calls or visitors.

✓Uploading client photos to their case file

✓Make sure water, coffee and other beverages are available for all meetings

✓Clean/organize the reception area, copy room and conference rooms

✓Assist Marketing or case workers with any mailings, when requested.

✓Make general appointments at attorneys’ request (i.e. meetings, CLEs, Rotary, events, etc)

✓Post case and provider information into SmartAdvocate

✓Help out any team members when requested.