UK - Agency Operations Assistant

We’re a fast-growing marketing training and full-service agency with offices in Hartlepool (UK) and Celebration, Orlando (USA).

Our clients? Healthcare business owners across the UK, USA, Canada, and Australia who trust us to help them grow, scale, and succeed.

Founded by Paul Gough, a 4x Amazon best-selling author, Instagram-verified influencer, and former professional football physical therapist, our business was built on real-world success. After scaling his own physiotherapy practice from scratch, Paul now helps others do the same through proven marketing and business strategies.

We’re a high-performance team that values speed, accountability, and delivering real, measurable results.

And right now, we’re looking for someone exceptional to join us.

At the heart of this role is ownership. You’ll be the person who keeps everything moving, making sure clients are supported, deadlines are hit, and nothing slips through the cracks. You won’t be waiting for instructions; you’ll be anticipating what needs to happen next and taking action before anyone has to ask.

A big part of your focus will be client experience. You’ll act as a key point of contact, making sure communication is handled quickly, professionally, and with real attention to detail. Beyond just responding, you’ll proactively check in, gather feedback, and build strong working relationship, ensuring every client feels supported and confident in the service they’re receiving. When issues arise, you’ll spot them early and handle them before they become bigger problems.

You’ll also play a critical role in keeping delivery on track. Working across multiple teams, you’ll oversee client deliverables, monitor progress, and make sure deadlines are consistently met. This means staying close to the detail, tracking memberships, keeping an eye on subscriptions and payments, and ensuring everything is accurate behind the scenes. If something looks off, you’ll investigate it, raise it, and help resolve it quickly.

Alongside this, you’ll support the wider operations of the business. From coordinating elements of recruitment, such as managing job ads, scheduling interviews, and communicating with candidates, to helping keep internal systems, CRMs, and records fully up to date, you’ll be a key part of keeping the business organised and running efficiently. You’ll also help align teams across the UK and US, ensuring calendars, priorities, and communication stay clear and consistent.

Finally, this role is about more than just maintaining standards, it’s about raising them. You’ll be encouraged to spot inefficiencies, suggest improvements, and contribute ideas that make the business run better. Whether it’s refining a process, improving communication, or identifying gaps before they cause issues, your input will have a direct impact on how we operate and grow.

• Location: Hartlepool, UK
• Hours: Full-time, in-office (10:30am–6:30pm, Monday–Friday)
• Salary: £24,000–£26,000