Product Specialist (Sales and Application)

Our client is seeking a highly motivated and technically skilled Sales and Application Specialist to join their team. About the Role The ideal candidate will be responsible for delivering expert-level application training / support leveraging on technical expertise to provide on-site and of-site (hardware/software) training and application support for end-customers in the assigned region. Main Responsibility: Acquire all information regarding new product specifications or modifications and upgrading information of existing products Strengthen knowledge of our clients' products so that these can be translated and explained clearly to colleagues and customers to enhance their knowledge of the products. Conduct end – user and application training on our clients' instruments in Ghana whilst adhering to all standard operating procedures for training in our organization. Support development and implementation of training programs (workshops and conferences) for customers. Proactively support Sales / Marketing activities to promote our clients' business in Ghana. Handle product related complaints as well as other clinical applications issues on instruments and advice potential improvements. Provide excellent assistance for troubleshooting purposes both online and on-site. Use of Minerva or Support App to manage all customer/distributor complaints Prepare a report to supervisor after every business trip indicating the activities done, recommended action(s), person(s), responsible and other important information which management ought to know. Management of company (our client's) assets and expenses within company guidelines. Work closely with technical service team and customers to ensure timely support and installation of new instruments mishaps that would result in customer dissatisfaction , prolonged instrument downtime. Requirements BSc in Biomedical Engineering / Medical Sciences Minimum of 5 years working experience in medical laboratory or In Vitro Diagnostic (IVD) field Solid experience and skills in oral presentation and training High degree of self-motivation and business target driven Eager and quick to learn Emotional Intelligence resulting in positive relationship building Strong ethical standards Demonstrates ability to work independently with minimum supervision A team player Excellent communication and interpersonal skills to work effectively across organizational boundaries and with already acquired customers as well as prospective customers.