Account Manager

PeopleJoy provides education assistance benefits to attract and retain talent.

As workforce expectations shift toward personalization, continuous skilling, and community, PeopleJoy helps employers meet the moment. We deliver education and student loan benefits as a fully managed service that drives real impact for employees and employers alike.

Our culture is what makes PeopleJoy a great place to do meaningful work. We come from diverse backgrounds and experiences, but we’re united by a shared drive to help others and improve lives.

We:

• Put customers first and strive to exceed expectations
• Embrace change and adapt quickly
• Take accountability for our work and our outcomes
• Value trust, respect, and follow-through
• Focus on meaningful results, not just chasing numbers

Here, you’ll find purpose, ownership, and a team that values progress over perfection.

Our values shape our vision, products, culture, and customer success:

Do Right by Others
Have people’s backs. Be someone others can rely on.

Improve Every Time
We don’t do the same work the same way twice. We constantly streamline, simplify, and automate so each iteration is faster and better.

Be All-In — and Be Honest
We act in the best interest of PeopleJoy’s mission and long-term success. We show up fully, take responsibility, and raise our hands early if something feels out of alignment.

Win Together
We prioritize team success over individual comfort, take feedback with humility, and step into whatever role helps the team win today.

Grit
We commit to long-term goals with resilience and discipline, pushing through obstacles even when progress feels slow.

As an Account Manager, you’ll be critical in driving engagement with our clients and deepening our client relationships. In this role, you’ll be working closely with the Head of Customer Success to develop account strategies, identify growth opportunities, and make sure every client gets lasting value from our partnership. You’ll serve as a trusted point of contact for a portfolio of accounts, guiding them through onboarding, regular business reviews, and renewals while proactively addressing their needs before they become challenges. By building strong, long-term relationships, you’ll help drive retention and expansion and contribute directly to our company’s growth. You’ll also act as the voice of the client internally, sharing feedback with our product, sales, and support teams to help shape how we serve customers.