Fleet Account Manager

The Fleet Account Manager is responsible for developing and managing strategic relationships with key fleet customers. This role focuses on customer acquisition, account growth, solution-based selling, and delivering exceptional customer experiences.

At Peterbilt Pacific, we aim to conduct our business as a well-respected organization; with integrity, excellence, productivity, and a positive attitude as our core values. We strive to have the highest care for our people, customers, and business partners.  Every employee at Peterbilt Pacific is absolutely critical to our success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership group throughout the years. 

• →Develop and maintain strong relationships with fleet decision-makers across key and conquest accounts
• →Identify and pursue new business opportunities within targeted fleet segments
• →Create and execute strategic account plans to drive customer growth and market share
• →Maintain accurate customer records, opportunities, and account plans within the CRM platform
• →Present the value proposition of Peterbilt to prospective and existing customers
• →Understand customer business objectives and proactively address operational challenges and pain points
• →Provide guidance on emissions regulations, economic market conditions, and OEM production capacity
• →Develop customized transportation solutions that align with customer needs and business goals
• →Lead pricing negotiations with customers and OEM channel partners to achieve mutually beneficial outcomes
• →Prepare professional sales proposals, quotations, and RFP submissions for fleet procurement opportunities
• →Build vehicle specifications and coordinate requirements between customers, manufacturers, engineers, and body builders
• →Manage chassis orders and vehicle upfit projects from factory order through final customer delivery
• →Ensure projects are delivered on time, within scope, and in accordance with customer expectations
• →Build and leverage strategic relationships with OEM representatives, body builders, and external business partners
• →Represent the company at industry events, trade shows, customer meetings, and networking functions
• →Host and engage customers through business development activities
• →Other duties and projects as assigned

• 5+ years of experience in commercial truck, transportation, and/or heavy-duty equipment sectors
• Post Secondary degree in Business or a related field is an asset
• Experience working with Salesforce or other CRM platforms
• Valid driver's license with a clean driver’s abstract
• Ability to travel often as a mandatory part of the position
• Exceptional verbal and written communication skills
• Strong presentation skills with the ability to confidently lead meetings, boardroom presentations, and virtual discussions
• Ability to grow fleet sales into new and existing markets
• Proficiency with Microsoft Excel, Outlook, Teams, and other business productivity tools.
• Strong negotiation, problem-solving, and relationship-building abilities
• Financially literate with a solid understanding of accounting and business fundamentals
• Forward-thinking mindset with familiarity and proficiency in AI tools and technology considered an asset
• High level of customer service. Thorough knowledge of customer service dynamics and processes
• Strong personal organizational skills as they relate to workload, time management and setting priorities in an unsupervised environment