Mountain School Sales Representative - Snowbird

As a Mountain School Sales Representative, you’ll be the first point of contact for guests seeking lessons and experiences at Snowbird. This role requires a balance of mental sharpness, emotional intelligence, and physical stamina. You’ll be responsible for booking lessons, processing payments, managing guest expectations, and supporting the Mountain School team—all while maintaining a calm, professional demeanor in a fast-paced, high-pressure environment.

• →Provide accurate, timely information about Mountain School programs and resort services, requiring strong memory recall, product knowledge, and verbal clarity.
• →Greet and assist guests at various sales and check-in locations, often during high-volume periods that demand mental focus and emotional resilience.
• →Use point-of-sale systems to book lessons, issue lift tickets, and process payments—requiring attention to detail, multitasking, and technical proficiency.
• →Coordinate with supervisors and instructors to manage lesson assignments, which involves real-time problem-solving and adaptability.
• →Respond to phone calls, voicemails, and emails with professionalism and empathy, even when handling guest complaints or complex requests.
• →Maintain a clean, organized, and welcoming workspace to support mental clarity and workflow efficiency.
• →Occasionally assist with outdoor lesson check-ins, requiring physical readiness and weather tolerance.
• →Balance your register and complete clerical tasks with accuracy and consistency.
• →Support the Mountain School management team with additional tasks as needed.

• →A confident, friendly, and emotionally intelligent approach to guest service, both in person and over the phone.
• →Ability to retain and communicate detailed information about programs, pricing, and resort logistics.
• →Proficiency with Microsoft Office, Google Workspace, and general office equipment.
• →Experience with RTP and Flaik systems is a plus.
• →Previous experience in sales or customer service, ideally in the snowsports or hospitality industry.
• →Familiarity with skiing or snowboarding is a bonus and encouraged.
• →Ability to prioritize tasks, stay organized, and perform under pressure in a busy, often unpredictable environment.
• →Willingness to work outdoors in cold, snowy conditions when needed.
• →Ability to stand for long periods and maintain mental focus despite frequent interruptions.
• →Must comply with uniform standards and scheduling requirements, including weekends and holidays.
• →Willingness to stay overnight at the resort, if necessary, due to weather or road closures.

• 5-day work week, including weekends and holidays
• Typical shift: 8:00 AM – 4:30 PM
• Season runs from Mid-November to Mid-April
• Part-time positions may be available

• Primarily an indoor, guest-facing office environment with frequent interruptions, high noise levels, and constant multitasking.
• Requires standing for extended periods, manual dexterity for computer use, and occasional outdoor work in winter conditions.
• High guest volume and time-sensitive tasks can create stressful situations—you’ll need to remain calm, focused, and solution-oriented.
• Success in this role depends on your ability to manage mental fatigue, maintain emotional balance, and deliver consistent service under pressure.