Sales Supervisor - Sloane Square

United Kingdom·Londonmid

SalesSales Manager

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Quick Summary

Key Responsibilities

Display best-in-class customer service techniques, clienteling standards and sales interactions.

Requirements Summary

2+ years of retail experience in a client centric, sales environment Background in contemporary, premium,

Technical Tools

SalesSales Manager

Sales Supervisor, Full-time

About rag & bone
From our origins in New York in 2002, rag & bone was founded on a belief of uncompromising ideals: a commitment to doing things the right way, not the easy way. To making things that are as original as they are timeless. To being true to ourselves, even when that truth sets us apart from the mainstream.

We still believe in the same principles we started with the easy elegance of classic British tailoring, the authenticity of American workwear, and the originality of our home city, New York. As New Yorkers, community and authenticity have become synonymous with our brand. An inclusive environment at rag & bone upholds our original values by encouraging employee connection and empowering each individual to have a voice on policy, process and collaboration for a more equitable future.

Job Summary:
The Sales Supervisor plays a key role in ensuring sales goals are consistently met, and service standards are executed according to company guidelines. This person will act as an extension of store management as a leader and role model to all Sales Associates when it comes to service standards and adherence to company policy. The Sales Supervisor will ensure that all customers are being attended to and that there is a service centric floor environment at all times. In addition, this role is considered part of the store management team, and will be expected to adhere to all company policies, procedures and be tasked with completing management level operational tasks as needed.

Responsibilities:

Display best-in-class customer service techniques, clienteling standards and sales interactions. Ensure that all staff on duty are doing the same
Meet store and metric goals
Ability to grow and manage clientele
Demonstrate product knowledge and support senior management with delivery of this information to staff
Encourage and recognise opportunities for team selling
Understand and exemplify the rag & bone brand philosophy and lifestyle
Partner with our Visual Merchandising team on floor sets, window changes and other projects, as needed
Ensure the store is opened and closed each day according to company guidelines
Maintain knowledge and understanding of all policy and procedures
Contribute to the achievement of low inventory shrink and inventory accuracy by ensuring consistent execution of all inventory touch points
Accurately process Point of Sale transactions
Consistently act within core values of rag & bone
Appropriately diffuse conflict with all members of the team and take ownership of your contribution to overall team and store environment. Escalate conflict to management where necessary.
Assist in tracking, monitoring and communication of business results
Model and teach store associates to support a positive client-centric environment
Contribute to a positive, fun, professional, productive, and team-oriented store atmosphere

Requirements:

2+ years of retail experience in a client centric, sales environment
Background in contemporary, premium, or luxury retail preferred
Proven ability to meet or exceed individual and team sales goals
Experience with clienteling and building long-term customer relationships
Ability to motivate, coach, and influence team members to achieve sales and service goals
Experience supporting daily floor leadership, including opening/closing responsibilities
Ability to work 40 hours a week with a flexible schedule, including nights, weekends, and holidays.

Rules we live by | Rules you live by
Be a Good Human | Be original, be authentic. Stand for diversity, equitability & inclusivity
Have No Fear | Innovate and solve problems
Own Every Decision | Work together and get results
Quality Matters | Not only with product, but we see it in our people
Make Shit Happen | Be disciplined, be competitive

Benefits