Customer Account Manager

At RingLeader, Inc., we know that the key to growth is in a high-performing sales team. That’s why we’re seeking a qualified Customer Account Manager (CAM) to work within our sales team. The CAM will work with current customers to ensure the customer's needs are being managed promptly. The CAM will ensure that all customer information is regularly updated, assist with billing and product information and more. The CAM will provide assistance and direction if there is a new need or potential issue to solve. Requirements Primary Job Responsibilities: Attend to all the customers ask and concerns in a timely approach Formulate and ask relevant and important questions Work with customers to ensure the best positive solution is being provided for any customer issues Make critical decisions that are both a win for the business and the customer Empathize with the customer, listen attentively, and able to offer necessary appeasement to address the reason for cancellation or downgrade Keenly document the transaction and customer interaction using the approved tools provided by the company Provide the best customer experience by means of naturally gravitating to resolve the presented issue (cancel or downgrade or just plain feedback) without prejudice to the customer’s manner of expression in relaying the message Collaborate with other teams, segments, or business units to apply apt solutions to the customer's reason for contacting RingLeader Accomplishes all assigned tasks and responsibilities morally, legally, and ethically Follow set processes, protocols, company rules, and team/segment house rules including but not limited to established and implied procedures Apply the highest form of integrity-based decision-making, documenting and credit declaration both overt and personal Desired Qualifications and Experience: 1+ years’ experience as a retention or sales representative or accumulated years in experience Strong time management, social, conflict resolution, and collaborative selling or retention skills A representative that focuses on the outcome who is dynamic and acute attention to details Excellent customer service orientation, face-to-face and on the phone Excellent oral and written communication skills including listening and presentation skills Strong social skills, ability to convey and relate ideas to others Can make critical decisions that are both legal, values, and social behavior with very little supervision Ability to learn and adapt quickly Self-Starter with a history of great decision-making, planning, and execution to results Ability to excel and work well with other teams, collaborative, in a rapidly changing environment Strong PC skills in MS, Word, Excel, and PowerPoint Vibrant and energetic attitude, inclined to perform and get things done while having enjoyment. Benefits Additional Compensation: Commission Bonuses Benefits: Health insurance Dental insurance Vision insurance Retirement plan Paid time off Tuition reimbursement