Enterprise Account Manager - Strategic Key Accounts

This role sits within our Strategic Key Accounts team in Sydney. You will report to our SVP, GM Commercial APAC. As a Strategic Account Manager, you will act as a quarterback across product development, commercial strategy, and project execution: driving measurable growth, expanding product adoption, and building durable executive relationships across a variety of complex, fast-moving e-commerce accounts. This is a high-impact, high-trust, high-visibility role for someone who thrives in ambiguity, uses AI as a force multiplier, and brings the organization, commercial acumen, and technical fluency required to keep multiple workstreams moving with precision while helping Rokt deepen its foothold across the full Transaction Moment™.

To stay genuinely expert on our partners' businesses. Earnings calls, leadership changes, shifting priorities: the team synthesises it continuously, so nobody walks into a QBR reconstructing what happened last quarter. That same intelligence surfaces growth opportunities and risks early, and sharpens account plans before they're presented rather than after.

AI also lets us see the whole portfolio at once. A strategy that works for one partner gets recognised as a pattern and applied to the next, and the commercial impact of a new placement or incentive gets modeled before it gets pitched. The administrative layer of the job runs itself, which is the point: more hours in front of clients, fewer in a spreadsheet.

• Own day-to-day strategic account management for your book of business, driving measurable growth, partner health, and expansion across multiple Rokt products.
• Act as the quarterback across internal and external stakeholders, coordinating product, commercial, operational, and technical workstreams to ensure fast, precise execution.
• Lead account planning and execution through disciplined use of Mutual Action Plans, Joint Business Plans, QBRs, and ongoing executive engagement.
• Build and maintain strong relationships with senior client stakeholders, including navigating high-pressure conversations with credibility, clarity, and commercial rigor.
• Use data, structured analysis, and AI-enabled tools to identify growth opportunities, improve program management, accelerate decision-making, and continuously optimise account outcomes.

• 5+ years of experience in client success, strategic account management, consulting, partnerships, or a related customer-facing commercial role in a fast-paced technology, ecommerce, media, ticketing, travel, payments, or adjacent environment.
• Strong technical and commercial acumen, with the ability to lead sophisticated product conversations, interpret data, partner cross-functionally with Product / Ops / Solutions / GTM, and translate complexity into clear client-facing recommendations.
• Exceptional organizational and program management skills, with a proven ability to run multiple concurrent workstreams, maintain high standards under pressure, and create better process and operating rhythm in ambiguous environments.
• Excellent communication and stakeholder management skills, including the ability to build trust with senior client stakeholders, influence cross-functional partners, and handle difficult or high-stakes conversations with composure.