FT Group Rooms Sales Coordinator AC Phoenix-Biltmore

• →Within 48 hours of receipt, inputs group room listings by following a detailed checklist 
• →Works with Director of Revenue Management to achieve optimum occupancy and revenue 
• →Reviews contracts for accuracy in rates, dates, billing inventory levels, and other miscellaneous information 
• →Creates and maintains complete files on all bookings reflected in Sales PMS 
• →Provides information and assistance to enhance guest service 
• →Participates in weekly group pick-up meetings 
• →Provides continuous service to hotel and guests to assure guest satisfaction  
• →Attend group pre-function meetings 
• →Answer reservation sales calls when volume dictates 
• →Posts, tracks and follows all SOP's with advance purchase/deposit reservations 
• →Perform various other duties as assigned to meet business objectives 

• Minimum of six (6) months prior reservations or front office experience required in a full service hotel or related. 
• Prior experience with Opera PMS is preferred 
• Minimum of High School education 

• Ability to multi-task  
• Team player  
• Ability to exceed expectations of guests  
• Ability to follow detailed record-keeping procedures that involve intense administration and attention to detail 
• Ability to make independent decisions 
• Ability to use a moderately complex computer system and troubleshoot software problems 
• Strong organizational skills 
• Ability to work with internal and external customers 
• Must be able to define problems, collect data, establish facts, and draw valid conclusions 
• Strong commitment to task with a high sense of urgency 
• Ability to maintain compliance with all local, state and federal laws and regulations 
• Maintain confidentiality of guest information and pertinent hotel data 

*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.

*Schulte Hospitality Group is an Equal Opportunity Employer.