Catering Account Manager

At Sifted, people stay, grow, and thrive — our team members remain with us three times longer than the industry average.

• →Serve as the sole point of contact for our onsite eatery client, fostering a long-term relationship built on trust and consistent communication
• →Oversee daily service operations, including breakfast and lunch service lines, supporting up to 450 guests per day
• →Implement and enforce best practices to streamline operational processes and maintain high standards of service
• →Ensure the client’s needs and expectations are clearly understood and consistently met through proactive communication and follow-ups
• →Lead, train, and develop the front-of-house team, ensuring exceptional service delivery that aligns with Sifted’s brand values and client expectations
• →Help ensure portion sizes are standardized and consistently maintained
• →Collaborate closely with the Executive Chef and culinary team to address any issues impacting the client experience, execute quality analysis, and ensure compliance with food safety and sanitation standards
• →Support a scratch-cooking environment, producing menus across a variety of cuisines and flavors while accommodating dietary restrictions and allergens
• →Monitor and manage spending to ensure operations remain within the established budget for the client account
• →Prepare regular reports and performance updates for the client, highlighting successes, challenges, and opportunities for enhancement
• →Coordinate special events outside of lunch service, including breakfasts, afternoon snacks, and happy hours, ensuring catering orders are clearly communicated and executed across all departments
• →Create and manage scheduling for hourly front-of-house personnel
• →Assist with the management of event equipment, décor, supplies, and storage spaces
• →Ensure accuracy in signage for menus, ingredients, and allergens

• Proven experience in account management, client services, or a similar role, within the hospitality or food service industry
• Experience with opening corporate dining concepts and creating and implementing processes
• Strong interpersonal and communication skills, with the ability to build rapport quickly with clients and team members
• Is operationally minded: exhibits strong follow-through on tasks and progress; flexes between a granular attention to detail and big-picture thinking; balances decisiveness and patience in time-sensitive situations
• Excellent organizational and multitasking abilities, capable of managing budgets and operational details simultaneously
• Energetic, adaptable, and capable of thriving in a fast-paced environment
• Comfortable with feedback and eager to learn and grow within the role
• Is experienced with Google apps (Gmail, Google Drive), Microsoft Office, Slack