Reception Supervisor - Soho House West Hollywood

The Reception Supervisor is responsible for supporting and providing direction and leadership to the Reception team for Soho House West Hollywood. A successful Reception Supervisor will be a proactive and resourceful team player who has knowledge of Front Desk duties as well as Host and Open Table knowledge. 

• →Develop relationships with guests, group contacts, members and other guests in order to provide personalized Soho House service.
• →Over see scheduled shift and insuring all tasks are delegated and completed.  
• →Resolve customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• →Respond to guests’ requests in an accurate and timely manner, creating a positive outcome that will result in a memorable experience.
• →Assist in the training, development, coaching, and mentoring for the department
• →Communicate within department as well as other departments on crucial matters
• →Assure the proper handling of VIPs. Protect their privacy and confidentiality.
• →To ensure the company culture is visible in all aspects of the business.
• →Take action in all matters related to the safety, security, satisfaction and well-being of employees, hotel guests and property. Responds swiftly and effectively in any hotel emergency of safety situations
• →Assist Reception Manager with schedule building and SOP's.
• →Greet guests and checking them into and out of the Club.
• →Be fully knowledgeable of Open Table and Garden shifts.
• →General phone etiquette.
• →Professional customer service ettiquette at all times. 
• →Regular and reliable attendance.

• At least 1 year of Front Desk experience in a similar industry.
• Must be okay with multi-tasking, answering high-volume phone lines and answering inquiries professionally (face to face), timely and to the best of your abilities.
• Quick learner or have OpenTable, Salesforce, Google Sheets, Word and Canva a plus. 
• Problem solving skills and bring conflict resolution to any anticipated or current matter
• Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment
• Strong communication skills and ability to understand and follow written and verbal instructions
• Flexible schedule and ability to work nights, weekends and holiday’s (as needed)

• Must be able to seize, grasp, turn and hold objects with hands
• Must be able to work on your feet for at least 8 hours
• Fast paced movements are required to go from one part of the club to others
• Must be able to move, pull, carry or lift at least 20 pounds
• Occasionally kneel, bend, crouch and climb as required