Account Manager (Remote) - 62843002273

We are building the leading plant care brand for modern consumers—science-backed products, home decor-driven newness, fresh thinking, and a genuine obsession with doing things better. We're a small, fast-moving team that's scaling quickly. We care a lot about the work we do and the way we do it—and we're looking for people who feel the same.

We're growing our offshore commercial team and need someone to take direct ownership of our larger USA retail accounts—the buyers at national distributor accounts, our multi-door grocery retailers, and our larger national partnerships (such as Target and Walmart). This is distinct from our existing offshore sales role, which focuses on independent retailer outreach through Faire and HubSpot; this role owns the buyer relationship itself, once an account is live.

You'll be the day-to-day point of contact for these buyers—managing relationships, owning vendor setup, forecasting, reporting, and the commercial health of each account. Your work will allow leadership to continue focusing on strategy and new business rather than day-to-day account administration.

If you have real USA B2B account management experience, are comfortable owning buyer relationships end-to-end, and want a role with genuine responsibility on a growing consumer brand, this is a great fit.

• Relationship Ownership: Own day-to-day buyer communication across our key accounts—deeply understanding what each buyer needs and managing the relationship proactively to build long-term trust.
• Portal & Item Management: Manage pricing and retailer submissions through digital retail portals, handling item setup and ongoing data maintenance.
• Forecasting & Demand Planning: Forecast demand and sales for each account you manage, working closely with our Supply Chain team to size purchasing, minimize margin impact, and avoid stockouts or overstock.
• Financial Oversight: Track sales performance and margin by account, managing customer pricing with strict margin health in mind.
• Risk Mitigation: Flag potential account risks and new growth opportunities directly to leadership.

• Promotional Coordination: Plan and coordinate custom promotions per account, collaborating with our Marketing team on asset requirements and timing.
• Trade Show Logistics: Organize and manage trade show participation for key accounts—handling all layout planning, logistics, staffing coordination, and post-show follow-up.
• Asset & Content Delivery: Coordinate marketing and asset delivery (product images, item info, sell sheets) for buyer-facing materials.
• CRM Discipline: Keep HubSpot current and highly accurate for every account you manage, logging all activities, notes, and sales forecasts.

• US B2B Experience: Proven experience in USA B2B account management and sales, ideally managing buyers at a national or large regional level.
• End-to-End Ownership: Complete comfort owning a retail buyer relationship from onboarding through ongoing management, forecasting, and reporting.
• Commercial Acumen: Strong understanding of profit margins, with the ability to navigate customer pricing structures confidently.
• Forecasting Skills: Familiar with demand and sales forecasting models, capable of projecting accurate inventory needs for large-scale retail accounts.
• Trade Show Experience: Hands-on experience planning and executing trade show workflows, not just attending as a spectator.
• Tech & CRM Discipline: High proficiency with CRMs (HubSpot or similar) and digital retail portals. You keep data records updated without needing to be asked.
• Polished Communication: Exceptionally calm, professional, and on-brand written and verbal English communication skills, as you will represent the brand directly to high-profile corporate buyers.
• Remote & Timezone Alignment: Full-time availability operating entirely during US Central Time (CST) business hours. Based in Latin America for seamless cultural and timezone alignment with our existing offshore team.