Inbound Sales Agent (DME) - 19762

Salary: $1,600–$2,000/month base ($2,100–$2,200/month for candidates with direct U.S. DME experience)
Sourcing Location: South Africa preferred
Working Hours: Full-time, aligned with U.S. business hours

Our client is a rapidly growing healthcare and Durable Medical Equipment (DME) provider serving patients across multiple product categories, including virtual rehabilitation (VR), continuous glucose monitoring (CGM), ostomy supplies, catheters, and other specialized healthcare products. The organization has experienced significant growth and is focused on improving both patient outcomes and operational efficiency while continuing to expand its sales and customer care functions.

The company already has several successful hires through Somewhere and is looking to continue scaling its team with high-quality talent who can contribute immediately.

The Inbound Sales Agent will play a critical role in converting inbound opportunities into fulfilled orders while delivering an exceptional patient experience.

Unlike traditional inbound sales roles, this position requires a combination of sales ability, healthcare process knowledge, and operational discipline. The successful candidate will handle inbound inquiries across multiple DME product lines, educate patients, navigate documentation requirements, and ensure orders move successfully through the fulfillment process.

The client is specifically looking for candidates who can identify sales opportunities, cross-sell where appropriate, and maximize revenue opportunities that are currently being missed by non-sales staff handling inbound calls.

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  Handle inbound patient and customer inquiries

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  Convert qualified inquiries into completed orders

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  Educate patients on DME products and available solutions

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  Process orders and ensure accurate documentation

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  Cross-sell and upsell relevant products where appropriate

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  Navigate insurance and eligibility requirements

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  Coordinate with internal teams to ensure successful order fulfillment

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  Maintain accurate CRM documentation

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  Follow established compliance and healthcare processes

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  Deliver a high-quality patient experience throughout the sales process

• Previous sales experience, preferably inbound sales

• Durable Medical Equipment (DME) experience strongly preferred

• Knowledge of products such as CGM, ostomy, catheter, rehabilitation, or healthcare products highly advantageous

• Strong communication and relationship-building skills

• Ability to learn complex healthcare processes

• Detail-oriented and process-driven mindset

• Experience working with CRM and telephony systems

• Strong problem-solving skills

• Ability to thrive in a fast-paced healthcare environment

The ideal candidate combines strong sales instincts with healthcare process knowledge. They understand that success is measured not simply by conversions, but by ensuring patients successfully receive the products and services they need. Candidates with direct U.S. DME experience will be highly prioritized due to the complexity of the product portfolio and reduced training requirements.