SU - Senior Solutions Engineer

Role Description

This is a full-time remote role for a Senior Solutions Engineer at a growing U.S.-based company. The Senior Solutions Engineer will be responsible for ensuring the successful onboarding, adoption, and ongoing value delivery for the company's customers. You will be a trusted technical and product partner to our Delivery, Account Management, and Data Operations teams—supporting everything from preparing enterprise accounts on Link and Sales Hub, to creating and deploying high-impact buyer demand surveys that feed into the company’s proprietary intelligence.

 Qualifications

• 10+ years in a customer-facing technical role such as Solutions Engineer, Technical Account Manager, Business Analyst, or similar—preferably in SaaS or intelligence/data products.
• Proven track record in enterprise onboarding, technical solution delivery, and customer success outcomes.
• Strong analytical skills with proficiency in Google Sheets (SQL or BI tools a plus).
• Experience designing and deploying surveys (Forsta preferred; SurveyMonkey, Typeform, or a similar acceptable).
• Excellent written and verbal communication skills in English, with the ability to convey technical concepts to business audiences.
• Ability to manage multiple projects in a fast-paced, dynamic environment while maintaining attention to detail.
• Collaborative mindset with a passion for solving complex customer challenges.

Responsibilities

• Lead the technical onboarding of enterprise customer accounts on Link and Sales Hub, ensuring configurations align with customer-specific needs and workflows.
• Guide customers through platform navigation, best practices, and advanced features to accelerate adoption.
• Develop tailored demos, proof-of-concept configurations, and data scenarios that illustrate the platform’s value for customer goals.
• Partner with Account Management to prepare for strategic customer meetings, QBRs, and renewal discussions.
• Create and deploy buyer demand surveys to capture actionable market intelligence and enrich the company’s proprietary datasets.
• Leverage Forsta (preferred) or equivalent tools (SurveyMonkey, Typeform) for survey execution, ensuring data accuracy and high response quality.
• Extract, analyze, and interpret data from Link to generate insights and recommendations for customers.
• Present findings in a clear, business-focused format that drives action.
• Troubleshoot and resolve technical issues in collaboration with Delivery, Account Management, and Data Operations teams.
• Provide structured feedback to the Product team on recurring issues, feature requests, and user experience improvements.
• Develop and maintain comprehensive internal and customer-facing resources, including training guides, knowledge base articles, and onboarding documentation.

​​​​Compensation

$ 2,000 - $ 2,500 per month, paid in USD depending on experience.

Details

• Independent contractor agreement paid 2x monthly.
• The client has a desire for long-term commitment.