Administrative Assistant - On Site (Full-Time with Benefits)

Are you highly organized, and able to master multiple administrative projects and tasks at the same time? Do you have a strong attention to detail and a proactive drive to get work done on time? Have you worked in a front desk or receptionist position? Would you enjoy assisting in community activities, working with homeowners in their community, and providing exceptional customer service to solve their issues? If so, then we would like to get to know you! 

-99% of employees believe in the company leadership and future success of the organization.

-96% of employees are proud to work here and love their coworkers!

-93% of employees have felt well supported by management through COVID-19.

This position will be responsible for creating and maintaining our customer service experience by delivering extraordinary service to our homeowners.    

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  Welcome the Homeowner in the office Receive Homeowner payments 

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  Handle walk-in billing questions 

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  Transfer calls to appropriate parties 

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  Responding to homeowners via Live Chat and Emails

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  Working extensively with Outlook, and software for recording correspondence 

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  Conflict de-escalation and resolution with difficult or upset customers 

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  Following up on outstanding issues 

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  Talk face-to-face to explain situations or billing issues and provide billing support 

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  Provide high-level customer service Internal and external emails 

• Strong communication skills, both verbal and written 

• Ability to understand and carry out oral and written requests 

• Problem-solving skills and detail-oriented 

• Working knowledge of keyboard and software navigation 

• Ability to multitask and learn in a fast-paced environment 

• Customer service-minded with the ability to work as part of a team 

• Communicates professionally and accurately on the phone with homeowners 

• Contributes to a positive team environment

• Demonstrates integrity, honesty, and knowledge that promotes the Spectrum AM Culture 

• Strong organization and follow-up 

• Maintains a calming demeanor during customer phone interaction and peak times 

• Anticipates the needs of our clients by continually evaluating the environment during interfacing 

• Delivers renowned customer service to all phone customers and drop-in homeowners by placing the customer first