Account Manager

STAN is the largest provider of AI solutions for HOA and Condo Property Managers. We are using cutting-edge and patented artificial intelligence technology to build solutions that enhance life for residents of more than 2.5 million+ homes across North America. And, we are on a mission to build the world’s first AI property manager. Want to come along for the ride?

STAN is also an award-winning platform, having been recognized by Rogers, FedEx, George Brown College, StartUp Canada, the Waterloo Accelerator Centre, and more!

To learn more, feel free to visit us at www.stan(.)ai 🤖

We're hiring an Account Manager to be the go-to person for a portfolio of property management companies already using STAN. Your job is simple to describe and hard to do well: keep our customers happy, supported, and getting real value from STAN every day.

This is a relationship and retention role, not a sales role. You won't carry an upsell or expansion quota — instead, you'll own day-to-day communication with your accounts, solve problems quickly, and make sure customers stay with us for the long run.

• Own day-to-day relationships with a portfolio of property management companies, community managers, and HOA/condo boards

• Be the first point of contact for account questions, requests, and concerns, and resolve them quickly or route them to the right team

• Run regular check-ins with your accounts to make sure STAN is working well and customers feel supported

• Help customers get the most out of the features they already have through quick walkthroughs, tips, and refresher training

• Track account health and flag risks early, working with Support, Customer Success, and Product to keep customers on track

• Manage renewals for your accounts and keep contracts, contacts, and billing details accurate

• Keep account notes, activity, and customer communication up to date in our CRM

• Gather customer feedback and share it with Product and Engineering

• Coordinate with Sales and Customer Success when a customer is ready for a larger conversation, handing off cleanly rather than selling

• 2–4 years of experience in account management, client services, or customer support, ideally at a B2B SaaS company

• A track record of managing a portfolio of accounts and keeping customers happy and retained

• Excellent communication skills, both written and verbal, with a warm, professional manner on calls and email

• Strong organization: you can juggle many accounts, follow up on everything, and keep nothing slipping through the cracks

• Problem-solving skills and patience when working through customer issues

• Comfort learning new software quickly and explaining it simply to non-technical users

• Experience using a CRM such as HubSpot or Salesforce

• Experience in PropTech, property management, real estate, or HOA/condo software

• Familiarity with property management platforms such as Vantaca, CINC, Buildium, or similar

• Experience supporting customers across both Canada and the U.S.