Key Client Account Manager

We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy. 

We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.   

In line with Commercial strategy/Operating/Regional plans to develop and manage long term relationships with large sized/complex accounts in order to meet customer requirements and to achieve targeted sales, revenue growth and traffic development. Alternatively, may manage large sized/complex infrastructures/parts of sales programmes/initiatives.

- Identify customer needs / market opportunities and achieve business growth by building and maintaining long term customer relationships with primarily large accounts and/or developing market infrastructures and/or implementing initiatives of large size/complexity.

- Develop plans for large sales accounts / infrastructure development / initiatives in order to achieve targeted sales objectives in an optimal, cost-beneficial way.

- Implement plans / projects/ initiatives towards assigned large customers/market infrastructure by coordinating and tracking all activities . Implement parts of major key projects / programmes

- Act as a single point of contact for large clients and/or support as a center of expertise on a specific area/initiative.

- Represent SWIFT and promote products and services in order to grow our business by participating to regional fairs and forums and meetings.

- Liaise with other divisions/departments, commercial team managers and members in order to provide a coordinated service and integrated solution to assigned customers and feedback internally market intelligence, product issues and other relevant information.

- Maintain skills and knowledge.

- Coach less experienced sales staff and share knowledge about customers, products markets and methodology.

- At least 10 years of experience as an account or relationship manager

- Background in Financial services or payment

- Based in France or Belgium