Solutions Engineer

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines point of sale, guest-facing technology, and award-winning customer support. As a Toaster, you will be challenged to take on meaningful projects that will help shape the future of the company. Join us as we empower the community to delight guests, do what they love, and thrive.

We are looking for a product and application expert who will become a part of the overall sales process with the objective to drive revenue. This person will engage with prospective customers by working closely with the Sales and Product Management teams. 

• →Assist sales teams in presenting the Toast product and platform to prospects
• →Become an expert in the product with complete knowledge of the technologies and the application software
• →Learn to identify the prospect’s business challenges and whether to position the value of the Toast platform and/or the partner ecosystem as a solution
• →Clearly communicate gaps in product/market fit to Product Management and Product Marketing teams
• →Work closely with Sales Enablement regionally to provide training and product expertise
• →Attend trade shows and other events as a Toast brand ambassador
• →Must have ability to work closely with Product Management, Sales Enablement, and Marketing teams
• →Must have the ability to work with minimal supervision
• →A strong spirit and energy to provide the best support in the restaurant industry
• →Comfortable working in an entrepreneurial environment

• Minimum two years hospitality or related industry experience required
• Ability to handle complex customer communications fluently while maintaining high levels of customer satisfaction
• Strong problem solving/troubleshooting skills
• POS knowledge required, Restaurant operations experience a plus         
• Excellent communication and customer service skills
• Detail oriented
• Must have the ability to work with minimal supervision

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: https://careers.toasttab.com/ai-in-hiring

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other.

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

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