Trainee Solutions Engineer

Work with Service Desk Analysts and Solutions Engineers to resolve Trial Interactive system Service Desk tickets

Handle escalations from Level 1 Service Desk Support

Assist with data migration with pre-defined utilities and processes

Work on Post Deployment Testing after a new version deployment for applications

Assist Solutions Engineers in building large-scale, high-availability systems for Enterprise Life Sciences clients

Create custom eLearning videos internally and for clients – on the eTMF and SSU modules

Document and test new software applications

Research, investigate and fix a wide range of technical issues such as Web services, etc.

Collaborate with senior leaders

Approach and analyze problems

Proactively learning about new technologies

Complete all other tasks that are deemed appropriate for this role and assigned by the manager/supervisor.

Excellent verbal and written communication

Excellent problem-solving and analytical skills

General knowledge of web application development, Service Oriented Architecture (SOA), and how web services work

Moderate knowledge of how to troubleshoot application issues in a multi-tiered system

Detail-oriented with strong problem-solving skills

Proficient with Microsoft Office (Word, Excel, Outlook)

Strong work ethic

Strong collaboration and relationship-building skills with both clients and co-workers

Demonstrated ability to work independently and within a team

Proactive problem-solving mindset and a commitment to high-quality service delivery.

Minimum Bachelor’s Degree or its equivalent in Computer Science or related field

General knowledge and coursework experience (practical knowledge and skills gained through academic courses) in web services

Proficiency in managing both Windows Server and Linux environments

Strong scripting ability using PowerShell, Bash, or Python

Thorough understanding of MSSQL, MySQL, XML, and C#