Account Manager (After hours) (USA)

• Bachelor’s degree in Business, Logistics, Supply Chain Management, or a related field.
• Minimum of 2 years of experience in account management or customer service within the transportation or warehousing industry.
• Proven ability to work independently during after-hours shifts with strong problem-solving skills.
• Excellent communication skills, both verbal and written, to effectively interact with clients and internal teams.
• Proficiency with CRM software and Microsoft Office Suite.

• Experience working in a 24/7 operational environment or in after-hours customer support roles.
• Familiarity with transportation management systems (TMS) and warehouse management systems (WMS).
• Experienced in the Expedited Industry, including Sprinter, Straight Truck, Full Truckload and Air Freight sourcing
• Strong analytical skills with the ability to interpret logistics data and client metrics.
• Customer-centric and able to engage in calls/discussions with direct customers
• Demonstrated ability to manage multiple accounts, multitask and prioritize tasks effectively under pressure.
• Additional certifications related to supply chain or account management, such as APICS or PMP.

• →Serve as the main liaison for key accounts during after-hours, responding promptly to client inquiries and concerns.
• →Coordinate with internal departments such as logistics, operations, and customer service to resolve issues and fulfill client requests efficiently.
• →Monitor account activity and performance metrics to identify potential challenges and opportunities for improvement during after-hours.
• →Maintain accurate records of client interactions, issues, and resolutions to ensure continuity and transparency.
• →Provide timely updates and reports to daytime account management teams to ensure seamless handoffs and ongoing client satisfaction.

• Strong communication skills enable the Account Manager to clearly convey information and build trust with clients and internal teams.
• Proficiency in CRM and logistics software supports efficient tracking and resolution of client issues.
• Analytical skills to interpret data and anticipate client needs and improve service delivery.
• Time management and multitasking abilities to ensure that the Account Manager can handle multiple priorities and maintain high service standards during non-traditional working hours.

TRAFFIX gives equal consideration for a job and terms and conditions of employment to all individuals and that the employer does not discriminate based on race, color, religion, age, marital status, national origin, disability or sex including sexual orientation, and gender identity or expression.

Department: Account Operations
This is a full time position