Sales Operations & Support Specialist - Export Business

This section focuses on operational oversight and documentation accuracy for technical products.

• Plan, schedule, and coordinate the export of goods, including transportation, documentation, and customs requirements.
• Ensure timely shipment and delivery of goods to meet customer expectations and avoid penalties or delays.
• Oversee the correct preparation of export documentation such as invoices, packing lists, certificates of origin (FTA/AIFTA etc.
• Ensure to share them in a timely manner with the relevant regional Interco team.
• Coordinate with Engineering to ensure product specifications, technical manuals, and compliance certificates are included in the export documentation package.

This section defines the collaboration with the technical teams.

• Lead Cross-Functional Teams: Serve as the liaison between Interco/Commercial teams and the Engineering/Manufacturing departments.
• Technical Readiness: Work with Engineering to track the design freeze, compliance sign-off, and production readiness of new or updated electrical/mechanical products intended for export.
• maintain a foundational understanding of the technical side of the export product line to accurately represent technical status and requirements in planning meetings.
• Risk Mitigation: Identify and proactively communicate product-related risks that could impact export timelines, such as regulatory compliance issues or last-minute design changes.

This section is focused on continuous process improvement.

• Identify and mitigate risks in the export process, including issues related to customs, logistics, or international regulations
• Take the ownership of Developing, refining, and implementing efficient Interco export processes and workflows to streamline export operations
• Identify bottlenecks or inefficiencies in the export processes and recommend solutions to enhance effectiveness and speed
• Work with Engineering to define clear handover points (e.g., Product to Documentation or BOM to Logistics) to reduce delays.
• Resolve any issues that arise during the shipment process, such as delays, damaged goods, or customs holds

This section includes the planning role, incorporating engineering readiness into the SIOP process.

• Discuss with the regional Interco team and Plan to liquify the inventory in a timely manner.
• Coordinate with regional Interco team and inform Demand /factory team if any order is expected to delay.
• Conduct and attend weekly SIOP meeting for product readiness date.
• Ensure Engineering's inputs on product testing, quality checks, and final assembly schedules are integrated into the SIOP meeting's discussion on the product readiness date.
• Monitor FOC shipments (in case of need) through periodic credence meeting etc

• Maintain export Smartsheet on a regular basis.
• Share weekly OB and sales reports with LOB/region classification and tables.
• Upload and maintain Interco order status on EBO for respective region
• Ownership of maintaining the latest lead time sheet for all the export products on EBO
• Lead the weekly meeting with Interco teams and effectively and timely communicate the order acknowledgement.

• Bachelor’s Degree/ Diploma or equivalent of 5-10 years’ experience 
• Proven experience in project management, preferably in process improvement or organizational development projects.

• Background in Thermal/ Power
• Experience in implementing continuous improvement methodologies.
• Six Sigma / Lean certifications / PMP or any other Project Management certification
• Strong analytical and problem-solving skills, utilizing data-driven insights for decision-making.
• Excellent communication and interpersonal skills, conveying complex concepts clearly.
• Ability to create and manage comprehensive documentation systems.
• Demonstrated project management skills, planning, executing, and overseeing projects from conception to completion.
• Experience leading change management initiatives, guiding teams through transitions.
• Proven leadership skills, motivating and guiding cross-functional teams toward common goals.
• Ability to adapt to a dynamic work environment, managing multiple priorities and deadlines