Senior Account Manager (Project Operations & Client Relationships)

• Minimum 5 years of agency experience in account management, client servicing, and project leadership.
• Currently operating as a Senior Manager, Group Account Manager (GAM), or Account Director, or in an equivalent role.
• Proven experience running a team by coaching, delegating, and holding people accountable.
• Strong track record managing client relationships end-to-end, including at a senior/stakeholder level.
• Strong domain experience across design, video, and content/creative services.
• Excellent communication skills and someone who is confident, articulate, and comfortable representing the business in front of clients and leadership.
• Highly organized, detail-oriented, and dependable.
• Strong problem-solving ability and comfort handling multiple moving pieces at once.
• Strong commercial thinking across pricing, proposals, and project economics.
• Ownership mindset with the ability to take initiative and drive things forward independently.

Client Coordination & Relationship Management: Own strong client relationships through timely communication, responsiveness, and attention to detail while leading calls, understanding requirements, managing follow-ups, and ensuring confidence in project delivery.

Account & Project Management: Independently manage ongoing client accounts and projects while driving smooth communication, timely follow-ups, and strong execution across teams and stakeholders.

Team Coordination & Management: Lead and manage a team of Account Managers/Executives and set clear direction, review work quality, coach on client handling and execution, and ensure accountability and consistency across the accounts under your remit.

Talent Coordination & Quality Management: Identify and coordinate the right creative talent for different project needs while applying judgment on quality, fit, availability, timelines, and budget.

Proposal Building, Pricing & Commercial Support: Lead the creation of proposals, scopes, and project plans for client requirements while owning pricing discussions, commercial decisions, and project solutioning.

Reporting & Operations: Track project progress, maintain account updates, and keep documentation organized across proposals, timelines, deliverables, and key account updates while ensuring strong operational discipline across accounts.

Manage Client Relationships, Client Services

Key Account Management, Marketing Campaign Management, Team Handling