Bilingual English/Spanish Immigration Legal Services Administrative Assistant -2025683

United States·ChicagoRegular, Full-timemid

Administrative AssistantAdministration & Office Support

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Quick Summary

Overview

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

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If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.

If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.

ORGANIZATION SUMMARY

World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.

Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.

POSITION SUMMARY:

World Relief is seeking a Bilingual English/Spanish Immigration Legal Services Administrative Assistant.

Is social justice important to you? Consider joining our immigrant serving agency by using your administrative gifts that will give you assurance that your work contributes to changing people's lives. This position is the first face and voice with whom immigrants in our community will interact and you can help make sure they are received with welcome and dignity. This position will offer administrative clerical support to the World Relief Chicagoland’s Immigration Legal Services (ILS) department and the Asylum Legal Clinic (ALC) which is part of ILS. The position is based in the Chicago office and requires occasional travel to the Aurora or DuPage (Carol Stream) offices. This position will work collaboratively with the Front Office Administrative Assistant in the Chicago office. Applicants must be fully bilingual in both spoken and written English/Spanish.

Customer Service

Work in collaboration with the Front Office Administrative Assistant to serve all World Relief Chicago clients well

Answer and screen all incoming phone calls for the ILS department and direct accordingly

Facilitate in-person and telephone intake of new and existing clients

Schedule appointments and administer reminder notifications

Case note existing client interactions

Clerical & Case Work

Collect payment from clients and issue receipts and fill out an invoice in the ILS database system, LawLogix (LLX)

Prepare weekly income reports and submit to the WRC finance department

Manage/direct all outgoing and incoming mail for ILS/ALC staff in collaboration with the ALC paralegal

Assist as needed with prompt filing and data entry of all correspondence from the government and communicate pertinent information to the appropriate client and/or ILS Representative

Provide Spanish/English document translation as needed

Scan and upload closed case files to LLX database

Maintain adequate office supplies for the ILS department and coordinate orders when necessary

Training & Meetings

Participate in bi-monthly ILS department meetings, usually held virtually on Wednesday afternoons, with one in-person meeting the last Wednesday each month

Participate in bi-monthly virtual Administrative Huddles

Participate in the required in-person Chicago all staff meetings as well as the virtual All Staff meetings each month

Train and oversee administrative interns and volunteers to assist with administrative tasks

Provide additional administrative support to ILS Representatives as needed

Participate in periodic Saturday off-site clinics

Mature and personal Christian faith

Committed to the mission, vision, and values of World Relief

Desire to serve and empower the Church to impact vulnerable communities

Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document

Ability to navigate significant trauma of clients with care, patience, and boundaries.

Bilingual English/Spanish - fluency in spoken and written Spanish including the ability to translate documents from Spanish to English and English to Spanish.

Proficiency with Microsoft, Outlook, Word & Excel.

Excellent communication skills including an ability to patiently inform and direct.

Cross-cultural experience including cross-cultural communication skills.

Excellent problem-solving skills and flexibility to work in a frequently changing environment.

Ability to handle a large call volume and manage frequent interruptions.

Strong attention to detail and organizational skills.

Strong self-starter skills and a desire to learn and grow.

Flexibility to keep up to date on regular changes in programming and scheduling.

Associates degree or higher education preferred