Senior Manager, Business Development

Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.

Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. 

We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.

Zocdoc’s most important asset is our people. As a Senior Manager of Business Development, you’ll be responsible for creating, managing, and growing strategic partnerships critical to Zocdoc’s growth. This role will initiate and negotiate new partnerships, grow and develop ongoing partner relationships, and manage partner performance with an initial focus on strategic distribution partnerships.

The ideal candidate has a proven track record of successfully managing partnerships with large companies, driving measurable growth through external relationships, and thinking strategically about complex business issues. This person should be comfortable owning both new business development and existing partner performance, including identifying opportunities to improve results, expand relationships, and create mutual value for Zocdoc and our partners.

This role will be responsible for coordinating cross-functional partnerships in collaboration with various teams across the organization, including product, engineering, marketing, operations, finance, legal, analytics, sales, and leadership. This role will report to the Sr. Director of Business Development.

• Personally motivated by owning a project or relationship from start to finish. You will manage the entire partner lifecycle from ideation to execution, including partner performance, growth, and long-term relationship management
• Experienced at building a network, both internal and external to your organization
• Passionate about finding creative, scalable, and mutually beneficial partner opportunities
• Commercially and analytically minded. You enjoy understanding what is driving performance, identifying opportunities for improvement, and translating insights into action
• A strong relationship builder and negotiator. You enjoy finding financially and commercially beneficial terms for new and existing partner agreements
• Excited about shaping Zocdoc’s strategic direction by identifying innovative opportunities and aligning partnerships with long-term business goals
• Energized by a mix of new business development, partner management, performance optimization, and cross-functional execution

• Serving as the primary business owner and “go-to” contact for a portfolio of strategic distribution partners, including performance, partner communications, issue resolution, and ongoing engagement
• Defining and executing on the long-term partner relationship strategy, including knowing which partnerships or opportunities to grow, optimize, or deprioritize
• Leading recurring partner conversations, business reviews, and strategic check-ins to assess performance, align on goals, and identify areas for improvement

• Monitoring partner performance metrics, engagement levels, and program outcomes to identify trends, diagnose issues, and recommend actions to improve results
• Identifying opportunities to expand existing partnerships, improve commercial outcomes, and create additional value for partners and Zocdoc
• Partnering with internal teams and external stakeholders to optimize partnership performance and unlock incremental growth

• Owning distribution partnership opportunities from end to end, including identifying, structuring, negotiating, amending, closing, managing, and growing strategic deals
• Evaluating inbound partnership opportunities, leading introductory conversations, and determining whether opportunities should be advanced, routed to another owner, or deprioritized
• Communicating the value propositions and key areas of alignment between strategic partners and Zocdoc

• Collaborating with product, partner engineering, marketing, operations, legal, finance, analytics, sales, and Zocdoc leadership to deliver scalable and beneficial partnerships
• Partner closely with Business Operations to identify process improvement opportunities, align on operational priorities, and drive the execution of scalable solutions that enhance account performance and business outcomes.
• Ensuring timely and successful delivery of partner-related commitments through strong cross-functional coordination and follow-through
• Building compelling partner narratives, pitch materials, business cases, and internal recommendations to move opportunities forward
• Keeping abreast of developments and trends across healthcare, consumer behavior, marketing, distribution, and partnership models
• Representing Zocdoc at industry events and in response to partner opportunities

• 7+ years of experience in business development, strategic partnerships, partner management, strategic account management, or a related commercial role
• Proven ability to build and maintain relationships with senior leaders and executives, both internally and externally
• Experience managing performance-oriented partnerships, distribution partnerships, marketing partnerships, channel partnerships, or other commercially measurable partner relationships
• Strong commercial and analytical instincts, with the ability to interpret performance data, identify trends, and translate insights into action
• Proven ability to grow existing partner relationships by identifying optimization opportunities, improving performance, and expanding commercial impact
• Experience owning partnerships or commercial deals from initial conversation through negotiation, execution, launch, and ongoing management; sales experience a plus
• Superb communication skills, with a strong ability to keep stakeholders aligned across multiple mediums
• The ability to work independently and as an individual contributor with minimal oversight
• Strong cross-functional collaboration skills and experience working with teams such as product, marketing, operations, finance, legal, analytics, sales, and leadership
• Comfort operating in ambiguity, managing multiple workstreams at once, and bringing structure to complex opportunities
• The ability to integrate generative AI tools into daily workflows to automate tasks, foster innovation, and maximize productivity