Client Manager

You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our clients’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join the team, you become part of a diverse community of colleagues, all with a common goal to deliver an exceptional client experience every day. 

American Express is a leading issuer of commercial card and expense management solutions, serving more than 60% of the Fortune 500 companies.  Through its Global Commercial Services group, American Express provides Travel and Entertainment (T&E), B2B and other expense management services to these global organisations, as well as tens of thousands of mid-sized organisations worldwide in over 200 countries.

Our global client management team, known as the Global Client Group (GCG), is a group of highly skilled client management professionals responsible for managing American Express’ relationships with over 180 of our most prestigious Global Commercial Services clients.

We are looking for an exceptional Client Manager to join our team in Japan.

The role of a Client Manager in GCG is to lead and develop the global commercial card portfolio of some of our largest global and strategically important commercial clients, with a presence in Japan and the Asia Pacific (APAC) region. The individual will be accountable for leading the program strategy for Japan and other APAC markets, focusing on driving program growth through product penetration, cross selling Global Commercial Services payments products and solutions, and in understanding and collaborating to deliver against client goals and objectives.  

As a Client Manager you will be primarily responsible for building the strategy for your portfolio of local and regional clients. This involves maintaining open channels of communication both internally at the global and regional level, deepening and expanding business relationships with key client decision makers, and using your entrepreneurial mindset and consultative approach to help your clients get the most value from their program, our products, and services.    

 How will you make an impact in this role?

• Build and maintain strong, long-lasting client relationships
• Achieve key program metrics including growth targets and client goals
• Develop and execute client plans, deliver insight driven account reviews and lead value driven client engagements, that help to build trust with key accounts and client stakeholders
• Develop profitable portfolio growth opportunities and drive program expansion and cross sell of Global Commercial Services payments products
• Deepen existing commercial relationships, and developing operational and strategic senior level client contacts
• Collaborate across American Express teams, including with Global Client Management colleagues, Business Development colleagues and Global Merchant and Network Services (GMNS) colleagues to support existing initiatives and to identify and drive new business opportunities
• Maintain a regular overview of client trends and financial activities that will aid in enabling insight driven client activities
• Monitor changes in the market and region that relate to client industries and partnerships

Skills and Qualifications:

• Proven experience in managing large client or partner relationships
• Thorough understanding of Global Commercial Services payment products and features – at a minimum across the APAC region
• Experience in articulating American Express’ global value proposition and to be able to translate it into specific and tangible account action plans and results
• Proven ability to communicate, present and influence key stakeholders at all levels of an organization, including at the executive and C-level
• Solid experience with CRM software and Microsoft Office
• Experience delivering client-focused solutions to client needs
• Proven ability to prioritise multiple account management projects at a time, while maintaining an acute attention to detail
• Excellent listening, negotiation, and presentation abilities
• Strong verbal and written communication skills with fluency in Japanese and English essential

 Preferred Skills and Qualifications:

• Degree or diploma in Business, Finance, or Accounting 
• Experience in B2B sales and/or client management 

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.