12mo ago

Key Account Manager - Payments (Enterprise)

Malaysia·Kuala LumpurFull-timemid

SalesAccount ManagerKey Account Manager

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Quick Summary

Overview

Our Journey The ShopBack Group is Asia-Pacific’s leading shopping, rewards, and payments platform, serving over 60 million shoppers across 13 markets. In 2025, the Group continued its global growth with its expansion into North America.

Technical Tools

chatgptecommerceperformance-management

The ShopBack Group is Asia-Pacific's leading shopping and rewards platform, trusted by over 20 million active members across 13 markets, including Germany and the United States. Driven by the vision to make every day more rewarding, ShopBack saves members money and time with more ways to earn and more to do with what they earn, and empowers merchants and brand partners to effectively engage its members. Founded in Singapore in 2014, ShopBack now powers over US$5.5 billion in annual sales and half a million transactions a day for more than 20,000 online and in-store partners.

Deliver key value proposition to merchants, driving demand for adoption of best practices

To coordinate across internal teams, including marketing, business development and operations team in order to achieve merchant’s expectation and maximize performance

Identify feedback, trends and motivations from merchant engagements to develop our internal best practices

Conduct periodic performance reviews with merchants to ensure high campaign participation and optimization of commercial outcome

Strategically grow merchant revenue with a consultative mix of channels, methods and being able to turn raw data into actionable insights

Owning a strong pipeline of retention and consistent delivery of merchant success and milestones

Foster and grow merchant relationships through consistent engagement and ensuring a high quality of service level through a customer centric approach

Minimum 3+ years of experience in key account management, preferably with F&B, Fashion, Home & Lifestyle groups and chains

Data driven with strong analytical and problem-solving skills. Ability to identify trends, extract insights, and correlations in data

Exhibit strong awareness of consumer trends in e-commerce with an ability to ideate and execute campaigns to drive growth for the business

Solution selling: Account growth. Always be looking for new ways to develop, grow and broaden the relationship with the clients.

Able to think out of the box in conceptualizing ideas for merchant acquisition and management – creativity and logical thinking would be key!

Must be comfortable with C-level negotiations and have relationships with top decision makers.

Open to travelling (<25%)

Demonstrated use of AI tools (e.g. ChatGPT, Cursor) to develop new or improve workflows, enhance productivity, and drive efficiency at scale.

Agency - We take ownership and act, rather than waiting for permission. When something's blocking progress, we find a way through it and follow through until it's done.
Judgement - We aim for high-impact decisions, not just easy wins, and we put the bigger picture ahead of individual interests. That means moving quickly and confidently, while staying thoughtful about when a call really matters.
Learning Velocity - We pick up new skills fast and let go of old habits just as quickly when something better comes along. We benchmark ourselves against the best and keep raising our own bar.
Tenacity - We stay in it when things get hard, keeping a level head under pressure. We debate openly before deciding, then commit fully — and support each other along the way.

Career growth opportunities to take on greater challenges that help you realise your ambitions.
Be part of a winning team on a journey to global scale.
Competitive compensation based on performance.
Candid, open, and collaborative culture where feedback is valued.