E-commerce Sales Operations Support - 18453
Quick Summary
E-commerce Sales Operations Support Employment Type: Full-Time Work Model: Remote Work Hours: U.S business hours (EST) Role Overview We are seeking a highly organized and detail-oriented E-commerce Sales Operations Support Specialist to assist with customer support, order management, and…
Customer Support & Order Management Manage customer inquiries across email, chat, phone, and messaging channels Provide professional, solution-oriented support to maintain a high-quality customer experience Assist customers with order questions,…
Experience 2+ years of experience in ecommerce customer support, marketplace operations, or sales support Experience working with ecommerce platforms such as: Amazon Wayfair Shopify or other DTC ecommerce platforms Technical Skills Familiarity with…
Responsibilities
~1 min readProvide professional, solution-oriented support to maintain a high-quality customer experience
Assist customers with order questions, cancellations, product information, and issue resolution
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Monitor order status, shipping timelines, and delivery updates
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Coordinate returns and replacement workflows, including label generation and shipment tracking
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Proactively communicate with customers regarding shipping delays or order issues
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Support operational workflows for Amazon, Wayfair, and direct-to-consumer ecommerce channels
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Perform audits of live product listings to ensure pricing, configurations, and product data accuracy
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Assist with order troubleshooting and customer communication related to marketplace orders
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Maintain accurate records in HubSpot CRM, including contacts, companies, and deal tracking
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Track open quotes, deposits, and customer interactions
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Assist with internal reporting and sales activity summaries
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Use AI tools to improve efficiency in customer communication and administrative workflows
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Maintain templates, SOPs, and documentation to support consistent operations
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Identify opportunities to streamline internal processes and improve efficiency
Requirements
~1 min read-
Experience using AI tools to improve productivity
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Spanish language skills (a plus but not required)
or other DTC ecommerce platforms
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Familiarity with CRM systems such as HubSpot
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Comfortable working with multiple operational tools and ecommerce systems
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Strong written communication and customer service skills
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Strong problem-solving ability
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Highly organized and detail-oriented
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Ability to manage multiple workflows simultaneously
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Comfortable working remotely with distributed teams
Location & Eligibility
About this job
- Posted
- 162 days ago
Listing Details
- First seen
- May 6, 2026
- Last seen
- October 15, 2026
Posting Health
- Days active
- 161
- Repost count
- 0
- Trust Level
- 27%
- Scored at
- October 15, 2026
Signal breakdown
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