Account Manager

• Build and maintain strong, long-term relationships with assigned clients.
• Serve as the main point of contact for clients, understanding their requirements, and ensuring their needs are met.
• Build/Maintain relationships with fabricators/installers and local Kitchen & Bath dealers.
• Responsible for proactively generating appointments with both customers and prospects.
• Assist dealers such as fabricators and distributors with the sales and ordering process.
• Attend and participate in special events and tradeshows as required by management.
• Help coordinates marketing and outreach efforts to architects, designers, homebuilders, and the public through various channels.
• Perform all duties and responsibilities in a timely manner and as required.
• Perform additional duties as assigned, including showroom coverage on an “as-needed” basis.

• Develop and execute strategies to identify upselling, cross-selling, and growth opportunities within existing client accounts.
• Set and achieve revenue growth targets.
• Monitor client retention and take proactive steps to minimize churn.
• Ability to service the assigned sales area in person daily.
• Occasional regional travel required to service extended territories.
• Achieve or exceed all established sales goals monthly, quarterly, and annually.

• Possess a deep understanding of the organization's products or services and how they fulfill client needs.

• Stay informed about industry trends and competitors' offerings.
• Assist clients in selecting materials for their overall project(s).

• Communicate effectively with clients, providing product information, updates, and solutions.
• Prepare and deliver presentations, proposals, and reports to clients.

• Negotiate terms, pricing, and contractual agreements with clients.
• Ensure contracts are accurately documented and executed.
• Close deals and work together with team to submit orders.

• Identify and resolve client issues and challenges promptly and effectively.
• Collaborate with internal teams to address client needs.

• Provide feedback and schedule reports to management as indicated.
• Other duties as assigned.

Client Relationship Management

Contract Management

Forecasting & Goal Setting

Product Knowledge

Communication Skills

Negotiation Skills

Problem-Solving

Data Analysis

Project Management

Sales & Business Development

Team Collaboration

Customer Retention

Stress Management

Cross-Selling & Upselling

Account Planning

Time Management

Adaptability

Ethical Conduct

Data Analysis & Reporting

Cultural Sensitivity

Market Awareness

• Must demonstrate sales skills in a high-end, fast-paced, goal-oriented sales environment.
• Must be able to communicate effectively both verbally and written.
• Ability to seek out new clients by attending industry events and functions.
• Must be self-driven, organized, and detailed oriented.
• Natural Stone sales experience preferred.
• Demonstrate design skills and architectural knowledge.

• Bachelor’s degree in a related industry preferred.
• Sales experience in industry (architectural, design, or construction).
• An established book of business preferred.