Counter Sales

Are you passionate about delivering exceptional customer service? Do you thrive on solving problems and helping others find the right solutions?

PACE Supply, a leader in the plumbing supply industry, is excited to announce opportunities at our Medford, OR branch! We’re looking for experienced and customer-focused Counter Sales Representatives to join our growing team.

As a Counter Sales Representative, you’ll be the welcoming face of our Medford branch, providing outstanding service to our customers. Your role will involve:

• Promptly and courteously assisting customers with their needs.

• Sharing your plumbing and product expertise to guide customers in making informed purchases.

• Building lasting relationships through exceptional service and product knowledge.

• →Accurately and timely fill customer orders.
• →Check in and put away material, verifying the quantity and quality of received material.
• →Maintain a clean and organized warehouse, clear aisles and walkways.
• →Accurately and safely load & unload customer vehicles as needed.
• →Accurate and timely performance cycle counts as required.
• →Participate in ongoing education and training as required. Continuously update product knowledge through any available resources in order to provide assistance at the counter. Stay informed and educated as to product inventory and accessibility. Know the location of merchandise in the warehouse.
• →Conduct sales efforts in an ethical and professional manner.
• →Entering of customer orders, branch transfers, obtaining quotation information, inventory information, pricing.
• →Follow-up on customer orders, resolve problems for the customer’s satisfaction, respond customers quickly.
• →Provide product/job quotes as appropriate.
• →Effectively communicate to customers any relevant policies and/or procedures regarding purchases, returns, credit terms, etc.
• →Assist in maintaining the appearance of branches as needed, straightening, cleaning the counter area, warehouse, bathrooms, etc.
• →Report back orders and/or material discrepancies.
• →Perform all duties in a safe manner, following all safety rules. Inform the manager of any potentially hazardous conditions.
• →Assist in year-end physical inventory.

An equivalent combination of education and relevant experience may be considered.

• High school diploma or equivalent credential required.
• Basic knowledge of products in Warehouse, Plumbing, Retail/Customer Service Environments required.
• Knowledge of warehouse software packages and MS Office proficiency.
• Ability to input, retrieve, and analyze data.
• Ability to recognize and read location, date, and product codes.
• General math skills to allow for cash accounting.
• An ability to learn is a must-have!
• Excellent decision-making and communication skills.
• Capable of multitasking, highly organized, with excellent time management skills.

As part of our commitment to providing a safe and secure work environment for our team members and customers, successful candidates must complete the following pre-employment requirements:

Physical Requirements:

• The employee is frequently required to stand, walk, reach with hands and arms, and talk or hear.
• Ability to lift items that weigh up to 50 lbs. regularly. This includes carrying, dragging, and walking with materials, as well as using a hand-truck.
• Prolonged periods of standing or sitting at a desk and working on a computer.
• Specific vision abilities required for this job include distance vision, peripheral vision, and depth perception.

Environmental Conditions:

• The employee is frequently exposed to moving mechanical parts and outside weather conditions.
• Occasionally, the employee may be exposed to high, precarious places and vibration.
• The noise level in the work environment is usually moderate.