Account Manager (SMB/Scaled)

Air is a Creative Ops System for creative teams. Our product automates the mindless tasks that creatives and marketers do every day to manage content and unlocks creativity through image recognition, automated versioning, and approval workflows. We launched in March 2021 and have raised +$70m from world-class venture capital groups including Avenir, Tiger Global, Headline Ventures, Lerer Hippeau, WndrCo, and Slack Ventures.

As a Scaled Account Manager at Air, you'll own a large book of business and serve as a strategic partner to your customers — educating them on new product lines and tiers, driving adoption, and identifying upsell opportunities that align with their needs. Your goal: ensure every customer realizes the full value of Air's evolving platform while growing revenue through smart, intentional account management.

This is a revenue-generating role that blends relationship building with real business impact. You'll carry a quota with variable compensation, directly tying your success to the company's growth.

We're looking for someone who is customer-obsessed, commercially minded, and energized by building relationships that drive results. You're resourceful, low-ego, and take full ownership of outcomes. You don't wait for permission — you find a way.

You thrive in fast-moving environments where ownership matters. You're energetic, focused, and bring genuine determination to your work every day. Startup life means wearing multiple hats — and you see that as an opportunity, not a burden.

Revenue Growth & Retention: You own your number. By deeply understanding your accounts, identifying expansion opportunities, and driving adoption of new product lines and tiers, you consistently grow revenue while maintaining strong retention across your book.

Product Adoption & Upsell: You're a consultative seller who educates customers on the full value of Air's platform. You connect product capabilities to business outcomes, making upsells feel like solutions — not pitches.

Trusted Partnerships: You're not order-taking — you're advising. Customers see you as a strategic partner because you understand their business, bring proactive recommendations, and consistently deliver on what you commit to.

Customer Advocacy: Your best customers become your best pipeline. They refer peers, participate in case studies, and champion Air internally — because you've built real trust and delivered real results.