Sales Manager

Job Title:

Job Description

The Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding, adoption, health checks and voice of the customer) and/or revenue retention motions (product/ service contract renewals, extension, upsell and expansion). Responsible for managing, building, and developing strategic client relationship through a balanced level of engagement with Sales Director and external facing client.

• →Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction
• →Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date
• →Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities
• →Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members
• →Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories
• →Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market
• →Be a point of escalation for our clients and respond promptly to any issues
• →Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed
• →Work with client contact on reporting and forecasting
• →Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)
• →Work with client contact on reporting and forecasting
• →Coordinate team incentives and Sales Performance Incentive Funds
• →Quality call listening and coaching
• →Partner and build business relationships with all partners to ensure customer expectations are met

• 3-5 years of experience as B2B Sales Manager
• A passion for customer experience and driving team results
• Pipeline management and forecasting experience
• Experience in operations and strategy building
• Excellent Coaching history
• A record of developing and retaining great employees
• Experience maximizing revenue through best practices
• Experience working with Salesforce.com or similar CRM
• Experience finding solutions as a manager
• Change Management skills
• Fluency in English (C1) and French or German or Dutch (C1)
• Willingness to work on a hybrid model Monday-Friday 9:00-18:00