Senior Robotic Solutions Engineer - Field Service

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Johnson & Johnson MedTech family of companies is currently hiring a Senior Robotic Solutions Engineer (RSE), Field Service, located in Charlotte, NC Area.

Helps establish and implement cost-effective, results-based, and professionally managed programs and innovative initiatives for the organization to advance efficient customer service initiatives.

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

Contributes to the Technical Field Service team as a seasoned individual contributor, who works independently with minimal supervision. Helps establish and implement projects, programs, and processes in support of the organization's overall customer management strategy. Applies advanced knowledge of the field service field to establish best of class policies, procedures, and plans for the area.

• →System set-up, movement, maintenance, repair, and de-installation.
• →Data log analysis and management in order to perform troubleshooting and resolution of issues.
• →Work independently leading our RSE Service Team in technical and non-technical activities and duties related to maintaining our fleet of engineering robotic systems fully functional to maintain system availability.
• →Execute specific tasks including documentation and metrics for the team.
• →Work to ensure safe, robust, and reliable service solutions by applying engineering methods with good documentation processes and using documentation through ECO processes
• →Participate in process improvement discussions to increase team efficiency and effectiveness.
• →Engage in a continuous effort of learning and trainings to expand the knowledge of RSE Service on our robotics systems.
• →Safely work in a manufacturing environment and ability to follow all safety and hazard requirements.
• →Provide reports and updates to senior management on status and strategic goals.
• →Interface with Systems Engineering, Product Support Engineers, Quality, and other cross functional teams to gain alignment and knowledge to continuously improve our system Uptime and Mean-Time-To-Repair (MTTR)
• →Will be required to stand, sit, or kneel for extended periods of time.
• →Will be required to utilize electro-mechanical tools.
• →Will be required to lift up to 44 lbs.

Bachelor's Degree in Computer Science, Robotics, or a related field technical field.

• 4- 6 years of experience working in capital medical technology industry.
• Previous experience working with software, mechanical electrical mechanisms and knowledge of various types of robotic technology.
• Basic knowledge of working medical regulated environment
• Ability to work effectively and efficiently in a group/team environment.
• Exceptional ability to conceptualize, develop and manage projects, process improvements, and timelines.
• Experience planning and conducting activities related to developing  and executing new processes
• Written and oral presentation skills, proficient in speaking and written English.
• Considerable ability to develop and maintain productive relationships with co-workers, team members.
• Demonstrated skill in using Microsoft Suite of applications (strong PowerPoint and Excel required)

Approximately 80% local/regional travel with up to 20% domestic (U.S.) travel as needed. This role may require flexibility to work outside of standard business hours, including occasional evenings, extended workdays, weekends, and holiday support as business and customer needs dictate.

This position is overtime eligible.