Inside Sales Representative (Account Associate)

Location: Addison, IL (Onsite)
Compensation: $45,000 - $55,000 Base Salary + Annual Commission + Monthly Incentives + Short-Term Incentive Plan + Profit Sharing

The Cary Company, a premier provider of packaging and industrial supplies, is seeking ambitious, customer-focused individuals to join our team as an Inside Sales Representative (Account Associate).

This role is ideal for someone who enjoys building relationships, helping customers solve problems, growing existing accounts, and contributing directly to company success.

• Inside Sales Representative (Account Associate) → Account Specialist → Account Manager → Account Manager II → Senior Account Manager
• Inside Sales Representative → Outside Sales Representative
• Inside Sales Representative → Customer Success Leadership
• Inside Sales Representative → Marketing, Ecommerce, Purchasing, Operations, or other business functions

Many of our leaders and specialists started in customer-facing roles and expanded into other departments as their careers developed.

• Helping customers and solving problems
• Building relationships and providing exceptional service
• Managing multiple priorities in a fast-paced environment
• Learning new products and industries
• Contributing to the success of both customers and the company
• Developing sales, communication, and business skills

• →Deliver exceptional customer service by responding to inquiries, providing product information, preparing quotes, and resolving issues promptly and professionally.
• →Build strong customer relationships through proactive communication and a customer-first mindset.
• →Support account growth by identifying upsell, cross-sell, and new business opportunities within existing and prospective accounts.
• →Understand customer needs and recommend products and solutions that create value.
• →Maintain accurate customer records and activity within our CRM and business systems.
• →Manage quotes, orders, follow-up activities, and customer communications in an organized and timely manner.
• →Collaborate with customer service, logistics, purchasing, accounting, marketing, and warehouse teams to ensure a seamless customer experience.
• →Continuously look for opportunities to improve customer satisfaction, loyalty, and ease of doing business.
• →Meet individual and team goals related to customer engagement, account growth, responsiveness, and business development.
• →Stay informed on product offerings, market trends, and industry developments.

• Bachelor's or Associate's degree preferred.
• Customer service, sales, internship, or business experience is a plus.
• Excellent communication and interpersonal skills.
• Strong problem-solving and relationship-building abilities.
• Proficiency with CRM software and Microsoft Office Suite.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong attention to detail, organization, and follow-up.
• Knowledge of packaging materials and products is a plus.

• Established in 1895
• Grew from 30 employees in 2005 to more than 240 employees today
• Headquarters in Addison, IL
• Additional locations in Indiana, Pennsylvania, Utah, California, and North Carolina
• Distributor of rigid packaging products, industrial filtration, spill control products, and related industrial supplies
• Beautiful newly renovated corporate office and warehouse in Addison
• Privately owned company focused on growth, innovation, and employee development
• Strengths-based culture focused on helping employees leverage what they enjoy and do best

• Structured one-on-one development meetings focused on growth and career development
• Opportunities to participate in Culture Committee and Cary Cares initiatives
• Fun Fridays, Weekly Yoga, and company-sponsored events
• Core Values: Growth, Positivity, Customer Driven, Spirited Work Ethic, and In This Together

• Positive and optimistic
• Open-minded and improvement-oriented
• Curious and eager to learn
• Customer-focused
• Supportive of teammates
• Accountable and dependable
• Driven to grow both personally and professionally