Guest Services & Sales Coordinator

Schulte Hospitality Group is seeking a dynamic, service-oriented Sales Assistant to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!

What's in it for you? When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:

Work Today, Get Paid today, with Daily Pay!

Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!

Multiple Health Insurance and Life Insurance options

401k Plan + Company Match

Paid Parental Leave

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!

Our Company: Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

JOB DUTIES AND RESPONSIBILITIES:

• Welcome guests and provide a warm, professional, and memorable arrival and departure experience.
• Process check-ins, check-outs, reservations, room assignments, cancellations, modifications, and guest requests accurately.
• Respond promptly and professionally to telephone calls, emails, and guest inquiries.
• Provide information regarding property amenities, local attractions, dining, activities, and transportation.
• Anticipate guest needs, resolve routine concerns, and escalate issues to management when appropriate.
• Process payments, deposits, refunds, and other transactions in accordance with established procedures.
• Maintain accurate guest records and reservation information while protecting guest privacy and confidentiality.
• Communicate effectively with housekeeping, maintenance, management, and other departments to support daily operations.
• Monitor arrivals, departures, special requests, groups, and other daily guest needs.
• Maintain a clean, organized, and welcoming front desk and guest area.
• Follow all property policies, safety procedures, cash-handling requirements, and applicable regulations.

• Respond to sales inquiries and reservation opportunities in a timely and professional manner.
• Follow up with prospective guests, groups, businesses, organizations, and other potential customers.
• Assist with group reservations, retreats, meetings, weddings, special events, and other business opportunities as applicable.
• Develop and maintain relationships with local businesses, tourism organizations, event planners, attractions, and community partners.
• Identify opportunities to promote additional room nights, packages, amenities, special offers, and other revenue-generating opportunities.
• Assist management with occupancy, repeat business, and revenue-generation initiatives.
• Maintain accurate records of sales leads, inquiries, follow-up activities, and confirmed business.
• Support proposals, confirmations, promotional materials, and other sales-related communications.

• Assist with maintaining an active and engaging presence across applicable social media platforms.
• Help develop content highlighting the property, guest experience, amenities, local attractions, seasonal activities, and special offers.
• Assist with email communications, promotions, special events, and other marketing initiatives.
• Ensure information presented through social media, online listings, and promotional materials is accurate and consistent with the property's brand.
• Identify opportunities to increase the property's visibility within the local community and travel market.
• Support relationships with tourism partners, local businesses, attractions, and community organizations.
• Monitor guest feedback and online reviews and communicate recurring trends or opportunities to management.

• Work collaboratively with all property departments to create a seamless guest experience.
• Maintain flexibility to assist with operational needs during high occupancy, special events, staffing needs, or other business demands.
• Participate in property meetings, training, and other operational activities as requested.
• Maintain current knowledge of property services, amenities, local attractions, promotions, and policies.
• Perform other duties and responsibilities as assigned by management.

• High school diploma or equivalent required.
• Previous hotel, resort, lodge, hospitality, tourism, sales, or customer service experience preferred.
• Front desk, reservations, hospitality sales, or marketing experience preferred.
• Strong verbal and written communication, organization, follow-up, and time-management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Basic computer skills and ability to learn property management, reservation, point-of-sale, and other hospitality systems.
• Comfortable using email, internet-based platforms, and social media.
• Professional appearance and demeanor with strong problem-solving and decision-making skills.

Ability to work independently and as part of a team; reliable, flexible, and committed to a guest-first approach

*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.

*Schulte Hospitality Group is an Equal Opportunity Employer.